At a Glance
- Tasks: Coordinate freight deliveries and collections while providing top-notch customer support.
- Company: Join Hastings Freight, a dynamic team focused on excellent service.
- Benefits: Enjoy a competitive salary, bonuses, health care, and 23 days holiday.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Be part of a proactive team making a real difference in logistics.
- Qualifications: Two years of customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Hastings Freight is seeking a proactive, customer-focused Operations Team Member to coordinate freight deliveries and collections, support customers, and help maintain excellent service levels. Full training and support will be provided.
Key responsibilities
- Coordinate freight deliveries and collections using internal systems.
- Keep customers, depots and colleagues informed; resolve enquiries, complaints and service issues by phone and email.
- Process bookings, network queries, PODs, exceptions and damage cases accurately.
- Support service, response-time and accuracy targets, and contribute to process improvements.
What you'll need
- At least two years customer service experience, including support by phone and email.
- Strong written and verbal communication, organisation and attention to detail.
- Confidence using computerised or web-based systems in a fast-paced environment.
- A calm, flexible and proactive approach, with the ability to work independently and as part of a team.
- Logistics, road haulage or pallet network experience is preferred but not essential.
Benefits
- Competitive salary and monthly bonus opportunity.
- Referral incentives and long-service rewards.
- Health care and wellbeing programme.
- Contributory pension and 23 days holiday pro rata, plus bank holidays.
- Free parking and the opportunity to influence positive change.
Hours: 45 per week on a Monday-Friday rota, plus one Saturday in five until 1pm.
How to apply
Please submit your CV. Applications or contact from recruitment agencies will not be considered. Applicant data is processed in line with the Data Protection Act and relevant legislation. Our full Privacy Notice is available on request.
Experience
- Customer service: two years required
- Logistics: one year preferred
Work location: In person
Hastings Freight Ltd is an equal opportunities employer and welcomes applications from suitably qualified candidates. We are committed to creating an inclusive working environment and do not discriminate on any protected characteristic under the Equality Act 2010.
Operations Team Member in Chesterfield employer: Hastings Freight Ltd
Hastings Freight is an excellent employer that prioritises a supportive and inclusive work culture, offering comprehensive training and development opportunities for its Operations Team Members. With competitive salaries, monthly bonuses, and a strong focus on employee wellbeing, including health care programmes and generous holiday allowances, the company fosters a positive environment where team members can thrive and contribute to meaningful improvements in service delivery.
