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- Tasks: Lead initiatives to support vulnerable customers and enhance their experience.
- Company: Hastings Direct is a digital insurance provider aiming to be the best in the UK market.
- Benefits: Enjoy hybrid work options and a supportive company culture focused on growth.
- Why this job: Join a team dedicated to making a real impact on customer lives while developing your skills.
- Qualifications: Experience in customer service or support roles is preferred.
- Other info: This role is based in Leicester or Bexhill-on-Sea with flexible working arrangements.
The predicted salary is between 43200 - 72000 £ per year.
Vulnerable Customers Lead
Locations: Leicester or Bexhill-on-Sea (Hybrid)
Welcome to Hastings Direct – From our Group HR Director Pam Angel
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we…
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Vulnerable Customers Lead employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vulnerable Customers Lead
✨Tip Number 1
Familiarize yourself with the specific challenges faced by vulnerable customers in the insurance sector. Understanding their needs and how to address them will show us that you're genuinely passionate about making a difference.
✨Tip Number 2
Highlight any previous experience you have in customer service or support roles, especially if it involved working with vulnerable populations. This will demonstrate your capability to lead initiatives focused on these customers.
✨Tip Number 3
Research Hastings Direct's current strategies and initiatives related to vulnerable customers. Being able to discuss these during your interview will show us that you're proactive and well-informed about our company.
✨Tip Number 4
Prepare to discuss how you would foster a culture of empathy and understanding within the team. We value leaders who can inspire others to prioritize the needs of vulnerable customers in every aspect of our service.
We think you need these skills to ace Vulnerable Customers Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Vulnerable Customers Lead position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have working with vulnerable customers or in a similar role. Use specific examples to demonstrate your skills and achievements.
Showcase Your Values: Hastings Direct values a strong culture. Make sure to reflect your alignment with their 4Cs culture (Customer, Collaboration, Challenge, and Commitment) in your application materials.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hastings Direct
✨Understand the Company Culture
Familiarize yourself with Hastings Direct's 4Cs culture. Be prepared to discuss how your values align with theirs and provide examples of how you've embodied similar principles in your previous roles.
✨Showcase Your Experience with Vulnerable Customers
Highlight your experience working with vulnerable customers. Prepare specific examples that demonstrate your understanding of their needs and how you have successfully supported them in the past.
✨Emphasize Data and Tech Skills
Since Hastings Direct has invested heavily in data and tech, be ready to discuss your proficiency in these areas. Share any relevant experiences where you utilized data to improve customer outcomes or streamline processes.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask your interviewers about the role and the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
