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- Tasks: Lead transformative projects in fraud management, driving impactful change across the organisation.
- Company: Join Hastings Direct, a digital insurance provider with ambitious growth plans.
- Benefits: Enjoy flexible working, competitive salary, private medical insurance, and a bonus scheme.
- Other info: Inclusive workplace with strong support for mental and financial wellbeing.
- Why this job: Be a strategic leader in a dynamic environment, making a real difference in the insurance industry.
- Qualifications: Experience in operational transformation and delivering technology-enabled programmes is essential.
The predicted salary is between 60000 - 75000 £ per year.
Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, and we’re excited about the opportunities ahead. If you’re excited about joining us and think you have some of what we’re looking for, we’d love to hear from you.
As our Transformation Manager in Fraud, you’ll be a strategic change leader, driving end to end transformation that delivers real impact faster, smarter and sustainably. Combining commercial acumen, digital and technical fluency, journey design and agile delivery, you’ll lead cross functional teams, turning strategy into action and embedding lasting change across Hastings Direct.
Job details – you’ll need to have demonstrable experience in:
- Leading cross functional delivery teams to deliver complex transformation initiatives end to end from concept, technical delivery and operational adoption
- Leading on journey design (systems, tools, processes in service of the business strategic objectives and safeguarding customer and regulatory outcomes)
- Driving delivery discipline through effective planning, governance, issue resolution and progress tracking, keeping outcomes, timelines and quality on track
- Championing a test-and-learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback
- Leveraging digital and technology tools and platforms (e.g. workflow automation, data analytics, core systems, digital journeys) to enable scalable and efficient transformation
- Defining and shaping business requirements and success measures in partnership with Operational, Commercial and Supplier teams
Essential Skills/experience:
- Proven experience in delivering operational transformation, process improvements or change initiatives within insurance (financial services or similarly regulated environments also considered)
- Proven experience in scoping and delivering large technology enabled/digital and commercial programmes of work end to end, influencing senior stakeholders
- Background in portfolio shaping including prioritisation, sequencing and linking strategic big bets to actionable delivery plans
- Demonstrable experience in building and presenting business cases independently with clear benefits and ROI modelling
- Experience in leading and delivering multiple types of transformation plans aligned to strategic priorities
The interview process:
- Recruiter screening call
- 1st stage interview with hiring leader
- 2nd interview with hiring leader's leader
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website. Regrettably we are unable to offer sponsorship for this role.
Benefits:
- In addition to a competitive salary and £5k car allowance you will also receive…
- Flexible working – we champion a flexible hybrid working approach
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Physical wellbeing – Hastings pay for you to receive private medical Insurance (PMI)
- Financial wellbeing – 4x salary life assurance, income protection, matched pension contributions up to 10%
- Mental wellbeing – Thrive mental health app, 24/7 colleague assistance programme
- Additional benefits – 27 days annual leave + bank holidays, cycle to work and tech schemes, health care plans, discounts and more
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, including credit and criminal record checks. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Transformation Manager - Fraud employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Manager - Fraud
✨Tip Number 1
Get to know the company inside out! Research Hastings Direct, their culture, and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to transformation and change management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Transformation Manager - Fraud
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Transformation Manager role. Highlight your experience in leading cross-functional teams and delivering complex transformation initiatives, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven change and delivered results in previous roles. We love seeing quantifiable achievements that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for transformation and how it aligns with our mission.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Hastings Direct!
How to prepare for a job interview at Hastings Direct
✨Know Your Transformation Stuff
Make sure you brush up on your knowledge of transformation initiatives, especially in the insurance sector. Be ready to discuss specific examples where you've led cross-functional teams and delivered complex projects. This will show that you understand the role and can hit the ground running.
✨Showcase Your Digital Savvy
Since this role involves leveraging digital tools and technology, be prepared to talk about your experience with data analytics, workflow automation, and other tech platforms. Highlight how you've used these tools to drive transformation and improve processes in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or describe how you'd handle certain situations. Think about how you would champion a test-and-learn culture and refine solutions based on customer feedback. Practising these scenarios can help you articulate your thought process clearly.
✨Understand Their 4Cs Culture
Familiarise yourself with Hastings Direct's 4Cs culture: colleagues, customers, company, and community. Be ready to discuss how your values align with theirs and how you can contribute to their mission of becoming the best and biggest in the UK market.