Telematics Intervention Manager

Welcome to Hastings Direct. We’re a digital insurance provider with bold ambitions to become the best and biggest in the UK market. Over recent years, we’ve made huge investments in our digital capabilities, underpinned by our strong 4Cs culture, to ensure we continue to deliver market leading experiences for our customers. We provide insurance for over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs.

Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience. From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable. As we continue to grow as an increasingly digitised business, our colleagues play a critical role in driving change, shaping the future and making a meaningful difference for our customers every day.

Role overview:

The Telematics Intervention Manager will lead a small team of analysts to support improved customer outcomes, risk mitigation, and portfolio performance through telematics-based interventions. This role focuses on identifying behavioural insights, optimising intervention strategies, and contributing to sustainable growth within the motor telematics portfolio. We welcome candidates from a range of backgrounds who can bring analytical thinking, curiosity, and a customer-focused mindset.

Job details:

• Prioritising team resource and intervention workstreams to support portfolio performance, loss ratio targets, and growth objectives.
• Analysing telematics, policy, claims, and customer data to identify opportunities for targeted behavioural interventions and risk improvement.
• Developing and delivering insights using telematics data, new analytical approaches, and evolving ways of working.
• Taking end-to-end ownership of interventions, from idea generation and analysis through to implementation and review.
• Designing, implementing, and refining intervention strategies (e.g. customer communications, nudges, and policy actions) to improve driving behaviour and reduce claims frequency/severity.
• Identifying customer segments where targeted interventions can have the greatest positive impact.
• Ensuring all interventions are fair, transparent, and deliver good customer outcomes in line with regulatory expectations and our customer commitments.

Essential skills/experience:

• Experience or understanding of general insurance, ideally with exposure to motor or telematics products.
• Experience with version control systems (e.g. Git/GitHub) is helpful, but not essential.
• Experience working with data (for example behavioural or time-series data), or a strong interest in developing these skills.
• A commercial mindset with an awareness of balancing customer outcomes, risk, and business performance.
• Strong communication and stakeholder management skills, with the ability to work collaboratively across teams.
• SQL and Python are preferred, but experience in other languages is welcome; support will be available to learn.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Physical wellbeing – Hastings pay for you to receive private medical Insurance (PMI).
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, and social events throughout the year.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.