Supplier Auditor - Home

Location: Leicester, London or Bexhill (all hybrid)

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture.

Role overview: You’ll be designing, developing and carrying out robust, independent risk-based audits with a focus on the Home/Household Supply Chain. This is to provide assurance that customer outcomes are fair and reasonable and their expectations are achieved, that regulatory practice is being adhered to, technical claims best practice is operating with appropriate outcomes being delivered and that any leakage or other financial risk is effectively managed. You’ll also be responsible for ensuring that suppliers are actively performing and complying with contractual goals and SLAs.

Job details – you’ll need to have demonstrable experience in:

• Accountable for the control and analysis of Supplier audit outcome data, sharing, and reporting identified trends, where applicable recommending data driven solutions to stakeholders, supporting improvements and outsource operational efficiencies within supplier firms.
• Developing a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practices and the impact of inefficient processes or poor outcomes on customer journey, leakage, other financials and fraud.
• Designing and developing relevant and effective audit approaches, capturing mechanisms which are flexible in nature to accommodate our changing business needs and to allow us to capture, monitor and measure performance.
• Managing relationships with senior stakeholders within each supplier, ensuring scoping, attendance, agendas and feedback is delivered effectively and ensure you’re effectively communicating results.
• Completing both on-site and remote risk-based audits – able to interpret and apply technical knowledge to contract builds and terms in order to develop relevant audit questions and deliver independent, balanced, accurate and evidence-based reporting.
• Completing and applying root cause analysis, including assessment of Systems and Controls, Complaints (including FOS) and identifying areas for indemnity savings, strengths and areas for development and providing focused solutions.

Essential skills/experience:

• Strong audit experience within the supplier/supply chain space in a regulated environment such as insurance, financial services etc.
• Strong analytical skills – able to interpret MI and identify areas of risk and opportunity and able to communicate this clearly to a wide range of stakeholders – so strong communication and stakeholder engagement skills are a must.
• Coaching ability is highly advantageous to ensure we’re developing our own internal teams as well as within the external supply chain.

The interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits: In addition to a competitive salary you will also receive:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – thrive mental health app, colleague assistance programme available 24/7, support groups and a dedicated team.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.