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- Tasks: Lead operational resilience initiatives and coordinate responses to business disruptions.
- Company: Hastings Direct is a digital insurance provider aiming to be the best in the UK market.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing programme.
- Why this job: Join a culture focused on growth, collaboration, and making a positive impact.
- Qualifications: Experience in operational resilience or risk management within financial services is essential.
- Other info: 27 days annual leave plus bank holidays and various health and wellness benefits.
The predicted salary is between 43200 - 72000 £ per year.
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Location – London, Leicester or Bexhill – Hybrid
Welcome to Hastings Direct – From our Group HR Director Pam Angel
We\’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We\’re proud of the journey we\’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there\’s even bigger opportunity out there. The fact you\’re now reading this job advert means we\’ve tempted you to find out more about – we really hope you like what you see, and you\’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you\’re not 100% sure we would love to hear from you.
Job Details
- Reporting to the Risk Director, you\’ll play a critical role in ensuring our organisation is prepared for, and can effectively respond to, business disruptions – coordinating incident responses, guiding senior stakeholders, and embedding lessons learned.
- Lead the design and rollout of our Operational Resilience Framework, including impact tolerances and scenario testing.
- Own our enterprise-wide BCP strategy and ensure it aligns with resilience goals.
- Oversee the creation, testing, and improvement of Business Continuity Plans across key functions.
- Partner with senior leaders to embed resilience into our culture.
- Ensure we meet UK and GIB regulatory requirements (e.g. FCA PS21/3).
Skills we would love you to have
- Extensive experience in Operational Resilience or Risk Management within financial services (banking or insurance preferred).
- Strong knowledge of UK regulatory frameworks for operational resilience.
- Proven experience building and embedding Operational Resilience and BCP frameworks.
- Skilled in third-party due diligence and supplier risk management.
- Confident communicator with the ability to influence senior stakeholders.
- Highly organised, detail-oriented, and capable of managing multiple priorities.
- Collaborative team player with a proactive, problem-solving mindset.
- Experience in cyber resilience or IT disaster recovery.
- Familiarity with global standards such as ISO 22301, NIST, or DORA.
- Experience using Decision Focus.
What we offer
Join us and you\’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you\’ll be helping to drive our growth, so in return, we\’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Salary – Attractive salary based on experience plus car allowance (pay reviews also completed each year)
Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme – All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings\’ performance against our business goals and your own personal performance.
Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that\’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme – At Hastings Direct we understand that mental health cannot not be scheduled, that\’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There\’s more! – 27 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we\’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated – fairly, respectfully and with their best interests at heart.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
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Senior Operational Resilience Manager employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Resilience Manager
✨Tip Number 1
Familiarise yourself with Hastings Direct's 4Cs culture. Understanding their focus on colleagues, customers, company, and community will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees of Hastings Direct on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company’s operational resilience strategies and culture, which can be invaluable during your application process.
✨Tip Number 3
Stay updated on UK regulatory frameworks related to operational resilience. Being well-versed in these regulations will not only boost your confidence but also show your commitment to compliance, which is crucial for this role.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your skills in building and embedding Operational Resilience frameworks. Highlighting your achievements in similar roles will help you stand out as a strong candidate.
We think you need these skills to ace Senior Operational Resilience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in Operational Resilience or Risk Management, particularly within financial services. Use specific examples that demonstrate your skills in building and embedding frameworks.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Hastings Direct. Mention how your background aligns with their goals and values, especially regarding their 4Cs culture and commitment to operational resilience.
Highlight Relevant Skills: Clearly outline your knowledge of UK regulatory frameworks and your experience with Business Continuity Plans. Emphasise your ability to influence senior stakeholders and manage multiple priorities effectively.
Showcase Your Problem-Solving Mindset: Provide examples in your application that illustrate your proactive approach to problem-solving. This could include instances where you successfully navigated challenges in operational resilience or risk management.
How to prepare for a job interview at Hastings Direct
✨Understand the Role
Make sure you have a clear understanding of the Senior Operational Resilience Manager role. Familiarise yourself with the key responsibilities, such as coordinating incident responses and embedding resilience into the company culture. This will help you tailor your answers to demonstrate how your experience aligns with their needs.
✨Showcase Relevant Experience
Highlight your extensive experience in Operational Resilience or Risk Management, particularly within financial services. Be prepared to discuss specific examples of how you've built and embedded Operational Resilience frameworks, as this is crucial for the role.
✨Prepare for Regulatory Questions
Since the role requires knowledge of UK regulatory frameworks, brush up on relevant regulations like FCA PS21/3. Be ready to discuss how you've ensured compliance in previous roles and how you would approach this at Hastings Direct.
✨Demonstrate Communication Skills
As a confident communicator, you'll need to influence senior stakeholders. Prepare examples that showcase your ability to communicate complex ideas clearly and effectively, especially in high-pressure situations. This will demonstrate your fit for the collaborative team environment they value.
