At a Glance
- Tasks: Lead a team to resolve complaints efficiently and uphold service standards.
- Company: Hastings Direct, a dynamic company in the insurance sector.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and development.
- Why this job: Make a real difference by improving customer experiences and driving team success.
- Qualifications: Experience in complaints handling and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Hastings Direct is seeking a Complaints Team Leader for Hybrid roles in Leicester or Bexhill.
You will lead a team of Complaint Resolution Specialists focused on Claims or Retail complaints, ensuring fair, efficient handling in line with policies and regulatory requirements.
You will coach, develop and monitor performance, analyse MI trends and drive improvements while upholding high service standards.
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Senior Complaints Team Lead - Hybrid (Claims/Retail) employer: Hastings Direct
Hastings Direct is an exceptional employer for Actuarial Graduates, offering a dynamic work environment in London that fosters professional growth and innovation. With a strong focus on employee well-being, the company provides competitive benefits including flexible working arrangements, a robust bonus scheme, and access to mental health resources. The collaborative culture encourages the development of cutting-edge actuarial skills through hands-on experience with modern tools like Python and AI, making it an ideal place for motivated individuals to launch their careers.
