At a Glance
- Tasks: Review home insurance claims and ensure fair repair costs and accurate assessments.
- Company: Join Hastings Direct, a digital insurance provider with big ambitions.
- Benefits: Enjoy flexible working, competitive bonuses, and a strong focus on wellbeing.
- Other info: Be part of a new team with opportunities for continuous improvement.
- Why this job: Make a real impact in the insurance industry while growing your career.
- Qualifications: Experience in home insurance claims and strong attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leicester or Bexhill (hybrid) but with excellent flexibility for the right person.
Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve invested in our data and tech capabilities and value our 4Cs culture. We provide insurance for over four million customers, and we’re excited about the growth opportunities ahead.
Role Overview: Introducing our brand new team to Hastings Direct. As one of our new Scope Assessors, you’ll provide technical assurance across Hastings Direct Home Insurance claims by reviewing repair schedules and reports produced by internal teams and external supply chain partners. You’ll ensure policy terms and conditions are applied correctly, repair scopes are accurate and proportionate, and claim settlements are fair, consistent, and controlled to minimise leakage. You’ll play a key part in maintaining technical quality, supporting good customer outcomes, and protecting the business from leakage.
Responsibilities:
- Review repair schedules, reports and associated claim documentation produced by internal claims teams and external supply chain partners; use repair scheduling tools, rates and technical knowledge to challenge estimates and ensure fair and proportionate costs.
- Assess whether repair scopes are technically accurate, complete, and aligned to the Hastings Scoping Philosophy.
- Identify potential leakage, over-scoping, under-scoping, duplication or inaccuracies in repair schedules and settlement calculations.
- Provide clear, evidence-based feedback and recommendations to improve technical accuracy and consistency across claims handling.
- Support assurance activity by highlighting trends, recurring issues and opportunities for process or supplier improvement; maintain accurate records of reviews, findings and actions.
- Contribute to continuous improvement initiatives within Home Claims to strengthen technical standards and control indemnity spend.
Essential Skills / Experience:
- Deep understanding of building pathology, including identifying likely causes of damage and appropriate repair methods.
- Strong working knowledge of home insurance policy terms and conditions, including how cover, exclusions and limits apply to claim outcomes.
- Practical experience using repair scheduling tools and scoping platforms; experience reviewing repair schedules, estimates, reports and settlement values within a home claims setting.
- Outstanding attention to detail; ability to identify inconsistencies, omissions and cost inaccuracies.
- Customer-focused mindset with strong commercial awareness.
Interview Process:
- Recruiter intro/screening call.
- 1st stage interview with hiring leader (Surveyor Manager).
- 2nd interview with a senior leader.
We are a Disability Confident employer and are committed to inclusive recruitment. If you require adjustments during the process, please let us know. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.
Regrettably, we are unable to offer sponsorship for this role.
Benefits:
- Flexible working – hybrid approach; discuss details with your recruiter.
- Competitive bonus scheme – 4Cs performance bonus.
- Financial wellbeing – life assurance (4x salary), income protection, pension contributions up to 10%, and other wellbeing benefits.
- Mental wellbeing programme – Thrive app, employee assistance and mental health support.
- Additional benefits – 25 days annual leave +.
Scope Assessor - Home Claims employer: Hastings Direct
At Hastings Direct, we pride ourselves on being an excellent employer, offering a flexible hybrid working environment in Leicester or Bexhill that supports work-life balance. Our commitment to employee growth is evident through our competitive bonus schemes, comprehensive wellbeing programmes, and a culture that values inclusivity and continuous improvement. Join us to be part of a dynamic team dedicated to delivering exceptional customer outcomes while enjoying the benefits of a forward-thinking digital insurance provider.
StudySmarter Expert Advice🤫
We think this is how you could land Scope Assessor - Home Claims
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hastings Direct). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Direct. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Scope Assessor - Home Claims
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Direct.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Direct. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Direct
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Direct to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Direct, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Direct's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
