Repair Network Engineer in Leicester

Welcome to Hastings Direct. We are a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we have made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people.

Role overview: Within the Repair team, you will be organising commercial terms and working practices with repairs which promote good customer outcomes in the repair journey. You will be delivering a physical repair capability which meets the needs of customers, internal stakeholders and our HD digital ambition within the contracted repair network suppliers.

Job details - you will need to have demonstrable experience in:

• Analysing trends, anomalies and verifying known issues to predict outcomes and fix current issues
• Providing analysis and rationale for future forecasting inputs using available data and resident market experience
• Becoming an expert in the use of third party software and facilitating the best possible internal business reporting and data led strategies
• Building solid, productive relationships with supply chain partners to influence change and formulate effective solutions to meet overall departmental objectives
• Responding to escalated issues around repair process delays and bringing about favourable outcomes for both customers and the business
• Reviewing Total Loss avoidance strategy and highlighting areas for improvement with the goal of a reduction in total loss

Essential skills we would love you to have:

• Strong motor claims engineering background with the ability to use computerised vehicle estimating systems (e.g. Audatex/GT Motive) and ATA/AQP accreditation
• Strong analytical and research skills, combined with excellent attention to detail and accuracy
• Effective communication and interpersonal skills with the ability to influence stakeholders, both internally and externally

The interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

As a Disability Confident employer, we are committed to ensuring our recruitment processes are fully inclusive. This means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).

Regrettably, we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive:

• Flexible working - we champion a flexible hybrid working approach
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing - Hastings pays for you to receive private medical insurance (PMI)
• Financial wellbeing - providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%
• Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks
• Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you will find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you will be helping to drive our growth, so in return, we will give you all the support, training and development you need.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.