At a Glance
- Tasks: Manage non-fault claims and recover costs from responsible parties.
- Company: Join Hastings Group, a vibrant insurance company by the seafront.
- Benefits: Enjoy hybrid working, competitive salary, and 25 days holiday plus bank holidays.
- Other info: Work in a modern office with great perks and career progression.
- Why this job: Kickstart your career in insurance with full training and real impact.
- Qualifications: Strong customer service skills and attention to detail are key.
The predicted salary is between 28800 - 28800 £ per year.
Are you ready to kickstart a rewarding career in insurance? Join our vibrant Claims Recoveries team, where you'll play a key role in supporting our Recovery department. Whether you’re new to claims or recovery work, we’ve got you covered with full training to help you succeed. If you bring strong administrative skills, excellent communication abilities, and a background in customer service, especially in phone or web chat environments, this role could be the perfect fit for you!
Working Hours
You will work 37.5 hours per week on a Monday to Friday, 09:00 – 17:30.
Hybrid Working
With hybrid working, you usually visit our office once a week and work remotely for the rest of the time. You can opt to work from the office more frequently if that suits you better.
Salary & Location
Starting salary is £28,800, with opportunity for progression. Location: Bexhill office, next to the seafront, a short walk from Collington station.
Role Purpose
Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident, recovering costs from responsible parties including third-party insurers, policyholders, and suppliers. You will set clear expectations, provide regular updates to stakeholders, collect evidence, and actively advance claims to ensure they are closed as non-fault, preserving customers’ no-claims discount.
Responsibilities
- Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
- Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
- Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
- Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
- Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.
- Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.
Qualifications
- Previous claims or recovery experience is advantageous; full training will be provided.
- Strong customer service skills with a background in telephony-based roles.
- Excellent attention to detail and accurate data entry capabilities.
- Solid administrative skills with a proactive and organised approach to work.
- Good IT proficiency, particularly in Microsoft Excel, Word, and Access.
- Proven problem-solving ability and a track record of delivering results.
Benefits
- Up to 5% annual discretionary bonus
- Hybrid working (1 day per week in the office with option to do more)
- Modern open-plan office with onsite restaurant and Costa coffee
- 25 days holiday plus bank holidays, with ability to buy/sell up to 5 days
- Pension match up to 10% of your salary
- Life insurance (4× base salary)
- Discounted Hastings Direct products and cashback with well-known retailers
- Tech scheme, cycle to work, health assessments, and skin check after probation
- Refer a friend scheme – earn £500 for every friend you refer
- Brand-new Microsoft Surface laptop and necessary technology provided
Equal Opportunity and Accessibility
Hastings Group is an equal-opportunity employer. We are committed to ensuring our recruitment processes are fully inclusive. If you require reasonable adjustments throughout the assessment process, please contact the recruitment team prior to starting any assessments.
Recovery Negotiator Advisor employer: Hastings Direct
At Hastings Group, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment where you can thrive as a Recovery Negotiator Advisor. With comprehensive training, hybrid working options, and a modern office located by the seafront in Bexhill, we provide our employees with the tools and flexibility they need to succeed. Our commitment to employee growth is reflected in our generous benefits package, including a competitive salary, annual bonus, and opportunities for career progression, making us a fantastic choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Negotiator Advisor
✨Tip Number 1
Get to know the company! Research Hastings Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls or role-plays with a friend. This will help you feel more confident when discussing your customer service skills and handling challenging conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Recovery Negotiator Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant administrative skills to show us you're a great fit for the Recovery Negotiator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how your previous experiences align with the responsibilities of the role, especially in handling claims or customer interactions.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Hastings Direct
✨Know Your Stuff
Before the interview, make sure you understand the role of a Recovery Negotiator Advisor. Familiarise yourself with the claims process, especially how to manage non-fault claims. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with policyholders and stakeholders, practice articulating your thoughts clearly. You might want to prepare examples of how you've handled challenging conversations in the past, as this will demonstrate your ability to maintain professionalism and empathy.
✨Be Organised and Proactive
Highlight your administrative skills by discussing how you stay organised and manage your workload. Bring up any tools or systems you use to keep track of tasks, as this will align with the proactive approach they’re looking for in managing claims.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you've successfully resolved issues, particularly in customer service roles. This will help you showcase your analytical skills and your ability to deliver results under pressure.
