At a Glance
- Tasks: Lead analytics to boost performance and customer outcomes in Retail Operations.
- Company: Join Hastings Direct, a digital insurance provider with big ambitions.
- Benefits: Enjoy a competitive salary, flexible working, and a range of health perks.
- Other info: Inclusive workplace with excellent career growth and support for all applicants.
- Why this job: Make a real impact by translating data into actionable insights for decision-making.
- Qualifications: Experience with large data sets, leadership skills, and strong communication abilities.
Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have invested heavily in data and technology, and we nurture a culture that values collaboration and innovation.
Role Overview
As Operations Analytics Manager, you will lead analytics that drive performance, efficiency, and customer outcomes across Retail Operations. You will translate complex operational data into actionable insight that informs decision-making at both tactical and strategic levels and will have line‑management responsibility.
Job details – you’ll need to have demonstrable experience in:
- Leading the delivery of high‑quality operational analytics, insights, dashboards and performance reporting while understanding the importance of storytelling to a variety of stakeholders.
- Developing a deep understanding of customer journeys, processes and demand drivers to translate data into actionable recommendations for senior stakeholders.
- Coordinating the data element of benefit tracking that assesses the success of initiatives and returns on investments, acting as a bridge between Retail Operations, Commercial and Digital.
- Supporting our three‑year plan process, working with partners across Operations, Commercial and Finance to examine ongoing and future opportunities, and supporting continuous improvement and process redesign.
- Acting as a trusted analytics partner to operational leaders, presenting evidence‑based insights to influence decisions.
- Managing at least one analyst, setting high quality standards and best practices for junior analysts.
Essential Skills/Experience
- Experience with large, complex data sets and data visualisation tools (PowerBI) at a senior leadership level, combining analytical skill with problem‑solving.
- Proven people‑leadership experience, with demonstrable knowledge of coaching and developing high‑performing teams.
- Clear and confident communication, able to translate complex data into clear and straightforward recommendations for stakeholders at all levels.
- Strong customer focus, curiosity, and a commercial mindset.
- Knowledge of working in insurance or other regulated environments or large customer operations is beneficial.
The Interview Process
- Recruiter screening call.
- First stage interview with hiring leader.
- Second interview with hiring leader’s manager.
As a Disability Confident employer, we are committed to ensuring a fully inclusive recruitment process. We welcome applications through the Disability Confident Scheme (DCS). We also regret that we are unable to offer sponsorship for this role.
Benefits
- Competitive salary plus £5k car allowance.
- Flexible hybrid working – please discuss specifics with your recruiter.
- Eligibility for our annual 4Cs performance bonus scheme.
- Physical wellbeing: private medical insurance (PMI) as a Band 4 colleague.
- Financial wellbeing: 4× your salary with life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, and an award‑winning package including discounts, cashback and independent mortgage advice.
- Mental wellbeing programme: Thrive mental health app, 24/7 colleague assistance programme, in‑house mental health first aiders, support groups and a dedicated team.
- Additional perks: 27 days annual leave plus bank holidays, option to buy or sell a week, health care cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work scheme, tech schemes, free onsite facilities, social events throughout the year, and more.
Hastings Group is an equal‑opportunity employer that treats people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment or marital/family status. A thorough referencing process, including credit and criminal record checks, is part of our standard procedure.
If you require any reasonable adjustments during the recruitment process, we encourage you to let us know. Our recruitment team will provide the support you need to ensure a fair and accessible experience for all.
Operations Analytics Manager - Retail Operations employer: Hastings Direct
Hastings Direct is an exceptional employer for Actuarial Graduates, offering a dynamic work environment in London that fosters professional growth and innovation. With a strong focus on employee well-being, the company provides competitive benefits including flexible working arrangements, a robust bonus scheme, and access to mental health resources. The collaborative culture encourages the development of cutting-edge actuarial skills through hands-on experience with modern tools like Python and AI, making it an ideal place for motivated individuals to launch their careers.
