At a Glance
- Tasks: Help customers navigate their motor claims with empathy and clear communication.
- Company: Join Hastings Direct, a leading digital insurance provider in the UK.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing programme.
- Why this job: Be part of a supportive team focused on customer satisfaction and personal growth.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Opportunities for career advancement and a vibrant workplace culture await you.
The predicted salary is between 25150 - 30000 £ per year.
Motor Claims Advisor Bexhill - Hybrid working
Full-time, Monday - Friday 09:00 - 17:30
Start Date: August
Salary: The role offers a starting salary of £25,150. Upon successful completion of your training (typically 8 weeks), this will increase to £25,500. From there, we are committed to supporting your growth with tailored coaching and development tools to help you reach the level of Mastery Customer Claims Handler, which comes with a salary of £30,000.
At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high-quality insurance service they deserve.
Your role: You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means, and discussing their options whether their vehicle is repairable or has been deemed a write-off. Our main objective is to get our customer back on the road as quickly as possible. As a motor claims handler, you will prioritise giving our customer a simple and straightforward journey by keeping customers updated throughout the lifecycle of their claim, proactively chasing updates from our repair suppliers. If the vehicle has been deemed a write-off, you will update our customers on the valuation of their vehicle. It's vital to communicate with confidence and precision from the outset to prevent any confusion and provide our customers with a seamless customer journey.
Job Details:
- Manage a portfolio of policyholder's repair/write-off claims.
- Handle incoming calls from customers and external partners while also making outbound calls.
- Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process.
- Validate claims and policies.
- Maintain accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
- Achieve departmental and business targets.
Skills we would love you to have:
- Outstanding customer service, with excellent verbal and written communication skills.
- Strong active listening skills.
- Strong negotiation skills.
- Proactive in your approach to work.
- Organisational skills with the ability to prioritise workload.
- Natural ability to lead conversations and objection handle.
- High attention to detail.
What we offer:
- Attractive salary based on experience (pay reviews also completed each year).
- Flexible Working - We champion a flexible and hybrid working approach.
- Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus.
- Physical Wellbeing - We fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
- Financial Wellbeing - Life assurance cover and income protection at no extra cost, pension contribution match up to 10%.
- Mental Wellbeing Programme - A range of support to help you keep yourself well.
- 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks.
- Access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes.
- Social events throughout the year and much more.
As a Disability Confident employer, we are committed to ensuring our recruitment processes are fully inclusive. For this position, we are regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, we provide an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis.
At Hastings Direct, we are committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Motor Claims Handler in Bexhill-On-Sea employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler in Bexhill-On-Sea
✨Tip Number 1
Familiarise yourself with the motor claims process. Understanding how claims are validated and the common challenges faced can help you speak confidently during interviews and demonstrate your proactive approach.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios where you need to empathise with customers can prepare you for the types of calls you'll be managing as a Motor Claims Handler.
✨Tip Number 3
Research Hastings Direct and their customer service philosophy. Being able to articulate how your values align with theirs will show that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Motor Claims Handler in Bexhill-On-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Motor Claims Handler role. Emphasise your customer service experience, communication skills, and any previous roles in claims handling or insurance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Hastings Direct that appeal to you, such as their commitment to customer service and employee development.
Highlight Key Skills: In your application, focus on the key skills mentioned in the job description, such as active listening, negotiation, and organisational skills. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves managing claims and communicating with customers.
How to prepare for a job interview at Hastings Direct
✨Showcase Your Customer Service Skills
As a Motor Claims Handler, you'll be dealing with customers who may be stressed or upset. Highlight your previous experience in customer service and demonstrate your ability to empathise and communicate effectively. Prepare examples of how you've handled difficult situations in the past.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Motor Claims Handler. Be ready to discuss how you would manage claims, communicate with customers, and keep them updated throughout the process. Showing that you understand the role will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of scenarios where you had to resolve conflicts or make decisions under pressure. Practising these responses will help you articulate your thought process during the interview.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities to manage multiple claims efficiently. Be prepared to discuss how you prioritise tasks and maintain accurate records. You might want to share any tools or methods you use to stay organised in your work.