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- Tasks: Support customers with their home insurance needs and deliver exceptional service.
- Company: Join Hastings Direct, a leading digital insurance provider in the UK.
- Benefits: Starting salary of £25,150, flexible hybrid working, and career progression opportunities.
- Why this job: Be the voice of Hastings and make a real difference in customer experiences.
- Qualifications: No insurance experience needed; customer service skills from retail or hospitality are welcome.
- Other info: Enjoy a modern office, training from industry experts, and a friendly, diverse environment.
The predicted salary is between 25150 - 27500 £ per year.
Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Representative in our Home insurance department.
Working Hours / Shift Patterns
You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 08:00 – 19:00. Please speak to the recruiter regarding further flexibility including potential weekend hours.
Training
The onboarding training period runs for 8 weeks and takes place face to face in the office. You will attend training daily in the office until week 12 as you embed your knowledge and develop your skills to service our customers. Once you complete your training and showcase your competence in supporting our customers, your Leader will endorse you to work in a Hybrid environment.
Our approach to Hybrid Working
With hybrid working, you have more flexibility, as you usually only are required to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary
The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12 months with the right focus on personal development.
Location
Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.
At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high-quality insurance service they deserve. Join our Customer Service team and you’ll play a key role in that service, helping customers to make changes to their policies, dealing with complaints and making sure they have the right cover.
Your Role
Join a fast-paced, customer-focused environment where you’ll be the voice of Hastings, supporting our customers with their home insurance needs. From setting up new policies to assisting with renewals and making policy adjustments, you’ll play a vital role in delivering exceptional service. While the role currently centres around telephony, we’re actively exploring digital capabilities that could shape how we support customers in the future. As these channels evolve, there’s potential for your role to expand into more digitally led interactions ensuring every customer experience remains tailored, efficient, and aligned with their individual needs.
A key part of your role will be providing expert guidance to customers throughout their home insurance journey, whether they’re renewing an existing policy or joining us as a brand-new customer. You’ll ensure each policy aligns with their individual needs by actively listening, asking the right questions, and fully understanding their circumstances and any changes required. Using your knowledge and our systems, you’ll identify the most suitable products and pricing options to deliver fair, positive outcomes. You’ll communicate clearly and confidently, ensuring customers have a full understanding of their policy, coverage, and available services. Every interaction should be handled with care, professionalism, and precision. Providing accurate information the first time and helping customers feel informed and reassured. Above all, you’ll be committed to delivering a market-leading customer experience that reflects our values and puts the customer at the heart of everything we do.
About You
An insurance background is not necessary, we see many skills as transferable, such as resilience, persuasiveness and customer centricity. If you have a background in retail, hospitality, sales or just an interest and passion for customer service, we’d love to receive your application. Experience in delivering quality customer outcomes. Self-motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills. Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening). Computer skills: you’ll take inbound calls whilst navigating our in-house software systems.
What we offer
Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, ongoing training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.
Why become a part of the Hastings Direct family
Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you. Up to 5% annual discretionary Bonus. A fantastic open plan modern office. We promote a relaxed, friendly & diverse working environment. Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications. 'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee. Refer a friend scheme - earn £500 for every friend you refer. We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop. 25 days holiday.
Customer Advisor Home in Melton Mowbray employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor Home in Melton Mowbray
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hastings Direct. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your skills! During the interview, highlight any transferable skills you have from previous roles, especially in retail or hospitality. Talk about how these experiences have prepared you to deliver exceptional customer service at Hastings Direct.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the company culture. This shows you're engaged and keen to learn more about how you can contribute to the team.
We think you need these skills to ace Customer Advisor Home in Melton Mowbray
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight any relevant experience, especially in customer service, and show us how your skills align with what we're looking for.
Show Your Passion: Let your enthusiasm for the insurance industry shine through! We want to see that you’re genuinely interested in helping customers and making their experience as smooth as possible.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hastings Direct
✨Know Your Stuff
Before the interview, make sure you understand the basics of home insurance and the role of a Customer Advisor. Brush up on common terms and processes so you can speak confidently about how you would assist customers with their policies.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Whether it’s from retail or hospitality, highlight how you’ve handled difficult situations, resolved complaints, or gone the extra mile for a customer.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also responding thoughtfully. Show that you can ask clarifying questions and engage in a two-way conversation, which is crucial for understanding customer needs.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios during the interview. Practice handling common customer inquiries or complaints. This will help you showcase your problem-solving skills and ability to communicate clearly, which are key for the role.