Commercial Ancillary Manager in Melton Mowbray

Location: Leicester/Bexhill – Hybrid

We’re a digital insurance provider with bold ambitions to become the best and biggest in the UK market. Over recent years, we’ve made huge investments in our digital capabilities, underpinned by our strong 4Cs culture, to ensure we continue to deliver market leading experiences for our customers. Supporting over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs. Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience.

Role overview:

• Product owner for a range of products within Hastings’ Ancillary portfolio, with responsibility for all customer and commercial outcomes.
• Analyse performance using data and insights to identify opportunities for enhancements to products and pricing; developing and implementing strategies for ancillary products, driving long term profitability: delivering fair value whilst acting in the best interests of our customers.

Accountabilities:

• Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships.
• Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these.
• Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review & value assessment; and reporting to OpCo / Conduct Committee.
• Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in life journeys).
• Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing.
• Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts.
• Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity.
• Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products.
• Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third party partners to collaboratively resolve issues.
• Support development of new products and propositions as these are developed and introduced.
• Working across the organisation to look at wider opportunities within the ancillary value chain.

Essential skills/experience:

• Experience of working with highly regulated General Insurance products within ancillary or claims function.
• Results-oriented, with drive to deliver against commercial and customer targets.
• Commercial focus and ability to drive strong negotiations that deliver benefits to all parties.
• Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices.
• Strong stakeholder management experience, within a fast-paced, matrixed environment.
• Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes.

Interview Process:

• Recruiter screening call.
• 1st Round – Intro call with Hiring manager + 1.
• 2nd Round – Case study round followed by call with Hiring leader.

What we will give you:

• Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community.
• As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.
• Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
• As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive.

Benefits:

• In addition to a competitive salary and £5k car allowance you will also receive…
• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Physical wellbeing – Hastings pays for you to receive private medical Insurance (PMI).
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.