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- Tasks: Lead transformative projects in fraud management, driving impactful change across the organisation.
- Company: Join Hastings Direct, a digital insurance provider with ambitious growth plans.
- Benefits: Enjoy flexible working, competitive salary, bonuses, and comprehensive wellbeing support.
- Other info: Inclusive workplace committed to diversity and personal development.
- Why this job: Be a strategic leader shaping the future of insurance through innovation and technology.
- Qualifications: Experience in operational transformation and leading cross-functional teams is essential.
The predicted salary is between 60000 - 75000 £ per year.
Welcome to Hastings Direct. We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, and we're excited about the opportunities ahead. If you're excited about joining us and think you have some of what we're looking for, we'd love to hear from you.
As our Transformation Manager in Fraud, you'll be a strategic change leader, driving end to end transformation that delivers real impact faster, smarter and sustainably. Combining commercial acumen, digital and technical fluency, journey design and agile delivery, you'll lead cross functional teams, turning strategy into action and embedding lasting change across Hastings Direct.
Job details – you'll need to have demonstrable experience in:
- Leading cross functional delivery teams to deliver complex transformation initiatives end to end from concept, technical delivery and operational adoption
- Leading on journey design (systems, tools, processes in service of the business strategic objectives and safeguarding customer and regulatory outcomes)
- Driving delivery discipline through effective planning, governance, issue resolution and progress tracking, keeping outcomes, timelines and quality on track
- Championing a test-and-learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback
- Leveraging digital and technology tools and platforms (e.g. workflow automation, data analytics, core systems, digital journeys) to enable scalable and efficient transformation
- Defining and shaping business requirements and success measures in partnership with Operational, Commercial and Supplier teams
Essential Skills/experience
- Proven experience in delivering operational transformation, process improvements or change initiatives within insurance (financial services or similarly regulated environments also considered)
- Proven experience in scoping and delivering large technology enabled/digital and commercial programmes of work end to end, influencing senior stakeholders
- Background in portfolio shaping including prioritisation, sequencing and linking strategic big bets to actionable delivery plans
- Demonstrable experience in building and presenting business cases independently with clear benefits and ROI modelling
- Experience in leading and delivering multiple types of transformation plans aligned to strategic priorities
The interview process
- Recruiter screening call
- 1st stage interview with hiring leader
- 2nd interview with hiring leader's leader
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website.
Regrettably we are unable to offer sponsorship for this role.
Benefits
- In addition to a competitive salary and £5k car allowance you will also receive:
- Flexible working – we champion a flexible hybrid working approach
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Physical wellbeing – Hastings pay for you to receive private medical Insurance (PMI)
- Financial wellbeing – 4x salary life assurance, income protection, matched pension contributions up to 10%, and related benefits
- Mental wellbeing – Thrive mental health app, 24/7 colleague assistance programme, in‐house mental health first aiders, support groups and dedicated team
- Additional benefits – 27 days annual leave + bank holidays, cycle to work and tech schemes, health care plans, discounts and more
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
Transformation Manager - Fraud in London employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Manager - Fraud in London
✨Tip Number 1
Get to know the company inside out! Research Hastings Direct, their culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples of how you've led transformation initiatives in the past. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Hastings Direct and contributing to their mission.
We think you need these skills to ace Transformation Manager - Fraud in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Transformation Manager role. Highlight your experience in leading cross-functional teams and delivering transformation initiatives, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven change and delivered results in previous roles. We love seeing quantifiable achievements that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for transformation and how it aligns with our mission.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Hastings Direct
✨Know Your Transformation Strategies
Make sure you understand the key transformation strategies relevant to the insurance industry, especially in fraud management. Be ready to discuss how you've successfully led similar initiatives in the past and how you can apply that experience to Hastings Direct.
✨Showcase Your Cross-Functional Leadership
Prepare examples of how you've effectively led cross-functional teams. Highlight your ability to drive collaboration and ensure everyone is aligned towards common goals, especially when it comes to delivering complex transformation initiatives.
✨Demonstrate Your Digital Fluency
Familiarise yourself with the digital tools and technologies that are crucial for transformation in the insurance sector. Be prepared to discuss how you've leveraged data analytics or workflow automation in previous roles to enhance operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think about past experiences where you had to make quick decisions based on customer feedback or performance insights, and be ready to share those stories.