At a Glance
- Tasks: Lead a team to enhance customer outcomes through telematics-based strategies.
- Company: Join Hastings Direct, a digital insurance provider with big ambitions.
- Benefits: Enjoy flexible working, competitive bonuses, and comprehensive wellbeing support.
- Other info: Inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact on customer experiences while driving innovation in insurance.
- Qualifications: Analytical mindset and experience with data; SQL and Python skills preferred.
The predicted salary is between 27776 - 30354 £ per year.
Welcome to Hastings Direct. We’re a digital insurance provider with bold ambitions to become the best and biggest in the UK market. Over recent years, we’ve made huge investments in our digital capabilities, underpinned by our strong 4Cs culture, to ensure we continue to deliver market leading experiences for our customers. We provide insurance for over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs.
Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience. From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable. As we continue to grow as an increasingly digitised business, our colleagues play a critical role in driving change, shaping the future and making a meaningful difference for our customers every day.
Role overview: The Telematics Intervention Manager will lead a small team of analysts to support improved customer outcomes, risk mitigation, and portfolio performance through telematics-based interventions. This role focuses on identifying behavioural insights, optimising intervention strategies, and contributing to sustainable growth within the motor telematics portfolio. We welcome candidates from a range of backgrounds who can bring analytical thinking, curiosity, and a customer-focused mindset.
Job details:
- Prioritising team resource and intervention workstreams to support portfolio performance, loss ratio targets, and growth objectives.
- Analysing telematics, policy, claims, and customer data to identify opportunities for targeted behavioural interventions and risk improvement.
- Developing and delivering insights using telematics data, new analytical approaches, and evolving ways of working.
- Taking end-to-end ownership of interventions, from idea generation and analysis through to implementation and review.
- Designing, implementing, and refining intervention strategies (e.g. customer communications, nudges, and policy actions) to improve driving behaviour and reduce claims frequency/severity.
- Identifying customer segments where targeted interventions can have the greatest positive impact.
- Ensuring all interventions are fair, transparent, and deliver good customer outcomes in line with regulatory expectations and our customer commitments.
Essential skills/experience:
- Experience or understanding of general insurance, ideally with exposure to motor or telematics products.
- Experience with version control systems (e.g. Git/GitHub) is helpful, but not essential.
- Experience working with data (for example behavioural or time-series data), or a strong interest in developing these skills.
- A commercial mindset with an awareness of balancing customer outcomes, risk, and business performance.
- Strong communication and stakeholder management skills, with the ability to work collaboratively across teams.
- SQL and Python are preferred, but experience in other languages is welcome; support will be available to learn.
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).
Benefits: In addition to a competitive salary and £5k car allowance you will also receive:
- Flexible working – we champion a flexible hybrid working approach.
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
- Physical wellbeing – Hastings pay for you to receive private medical Insurance (PMI).
- Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
- Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
- There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, and social events throughout the year.
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Telematics Intervention Manager in London employer: Hastings Direct
Hastings Direct is an exceptional employer that prioritises a flexible working culture and invests heavily in the well-being of its employees. With a strong focus on personal and professional growth, team members benefit from comprehensive training, competitive bonuses, and a robust mental health programme, all while contributing to a dynamic digital insurance environment in vibrant locations like Bexhill, Leicester, and London. Join us to be part of a forward-thinking team that values innovation and customer-centric solutions, ensuring every colleague has the tools and support needed to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Telematics Intervention Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hastings Direct. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Telematics Intervention Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hastings Direct.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hastings Direct's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hastings Direct
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hastings Direct.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hastings Direct will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hastings Direct employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
