At a Glance
- Tasks: Conduct independent audits to ensure supplier compliance and improve customer outcomes.
- Company: Join a digital insurance provider committed to innovation and employee empowerment.
- Benefits: Enjoy flexible working, competitive bonuses, and comprehensive financial and mental wellbeing support.
- Other info: Inclusive workplace with opportunities for career growth and personal development.
- Why this job: Make a real impact on customer experiences while developing your auditing skills.
- Qualifications: Strong audit experience in regulated environments and excellent analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
Location: Leicester, London or Bexhill (all hybrid)
We’re a digital insurance provider focused on delivering high-quality customer outcomes. With a commitment to innovation and culture, we empower talented colleagues to contribute to our growth.
Role Overview
You’ll design, develop and carry out robust, independent risk‑based audits focused on the Home/Household Supply Chain. This includes ensuring customer outcomes are fair and reasonable, regulatory practice is adhered to, technical claims best practice operates with appropriate outcomes, and financial risk is managed. You will also ensure suppliers actively perform and comply with contractual goals and SLAs.
Job Details – Key Responsibilities
- Accountable for the control and analysis of supplier audit outcome data, sharing and reporting identified trends, recommending data‑driven solutions to stakeholders, and supporting improvements and outsourcing operational efficiencies within supplier firms.
- Develop a comprehensive understanding of all internal and supplier claims processes, new commercial initiatives, best practices, and the impact of inefficient processes or poor outcomes on customer journey, leakage, finance and fraud.
- Design and develop relevant and effective audit approaches, capturing mechanisms that are flexible to accommodate changing business needs and allow us to capture, monitor and measure performance.
- Manage relationships with senior stakeholders within each supplier, ensuring scoping, attendance, agendas and feedback is delivered effectively and communicate results clearly.
- Complete on‑site and remote risk‑based audits – apply technical knowledge to contract builds and terms to develop audit questions and deliver independent, balanced, evidence‑based reporting.
- Apply root‑cause analysis, including assessment of systems and controls, complaints (including FOS) and identify areas for indemnity savings, strengths and development opportunities, providing focused solutions.
Essential Skills & Experience
- Strong audit experience within supplier/supply chain space in a regulated environment such as insurance or financial services.
- Strong analytical skills – able to interpret MI, identify risk and opportunity, and communicate clearly to a wide range of stakeholders; stakeholder engagement skills are a must.
- Coaching ability is highly advantageous to develop internal teams and the external supply chain.
Interview Process
- Recruiter screening call.
- 1st stage interview with hiring leader.
- 2nd interview with hiring leaders leader.
As a Disability Confident employer, we’re committed to inclusive recruitment and welcome applications via the Disability Confident Scheme. Regrettably, we are unable to offer sponsorship for this role.
Benefits
- Flexible working – hybrid approach; discuss with recruiter.
- Competitive bonus scheme – eligible for annual 4Cs performance bonus.
- Financial wellbeing – 4× salary life‑assurance, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice and financial wellbeing support.
- Mental wellbeing programme – thrive mental health app, 24/7 colleague assistance programme, in‑house mental health first aiders, support groups, and a dedicated team.
- Additional perks – 25 days annual leave plus bank holidays, option to buy or sell a week, health care cashback plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, free onsite facilities, social events.
Hastings Group is an equal opportunities employer and treats all applicants fairly regardless of gender, age, race, disability, ethnicity, religion, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, including credit and criminal record checks. We aim to create an inclusive environment where everyone can thrive. If you need reasonable adjustments during recruitment, please let us know.
Supplier Auditor - Home in London employer: Hastings Direct
Hastings Group is an exceptional employer that prioritises innovation and employee empowerment, offering a hybrid working model from locations such as Leicester, London, or Bexhill. With a strong focus on mental wellbeing, competitive benefits including a generous bonus scheme, and ample opportunities for professional growth, we foster a supportive culture where every team member can thrive and contribute to meaningful customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Auditor - Home in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to supplier auditing and risk management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the interview process and company culture, plus it shows your proactive approach to getting involved.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Supplier Auditor - Home in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supplier Auditor role. Highlight your audit experience and analytical skills, and show us how you can contribute to our mission of delivering high-quality customer outcomes.
Showcase Your Stakeholder Skills:We want to see how you engage with stakeholders! Use examples from your past experiences to demonstrate your ability to manage relationships and communicate effectively, especially in a regulated environment like insurance or financial services.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that align with the role. This will help us understand your fit for the position quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Hastings Direct
✨Know Your Auditing Basics
Make sure you brush up on your auditing knowledge, especially in the context of the supply chain and insurance sectors. Understand the key principles of risk-based audits and be ready to discuss how you've applied these in past roles.
✨Understand the Company’s Values
Familiarise yourself with the company's commitment to customer outcomes and innovation. Be prepared to share examples of how you’ve contributed to similar goals in your previous positions, showcasing your alignment with their culture.
✨Prepare for Stakeholder Engagement
Since managing relationships with senior stakeholders is crucial, think of specific instances where you've successfully engaged with stakeholders. Highlight your communication skills and how you’ve navigated complex discussions to achieve positive outcomes.
✨Showcase Your Analytical Skills
Be ready to demonstrate your analytical prowess. Prepare to discuss how you've interpreted management information (MI) in the past, identified risks, and proposed data-driven solutions. Use concrete examples to illustrate your thought process.
