At a Glance
- Tasks: Lead and develop a team of Home Claims Auditors while ensuring robust audit functions.
- Company: Join Hastings Group, a forward-thinking employer committed to equality and diversity.
- Benefits: Enjoy competitive salary, flexible hybrid work, and comprehensive health benefits.
- Other info: Dynamic role with excellent career growth opportunities and a supportive work environment.
- Why this job: Make a real impact in the insurance sector while growing your leadership skills.
- Qualifications: Strong audit experience and proven leadership skills are essential.
The predicted salary is between 60000 - 70000 € per year.
This role combines operational leadership and technical claims audit experience. You will lead, motivate, and develop a team of Home Claims Auditors, ensuring delivery of a robust Audit function aligned with business objectives. The role also involves completing operational and external audits to provide Hastings with assurance on Home Claims performance and risk.
Experience Required
- Leading a group of colleagues to ensure successful outcomes, maintain delivery against schedules/SLA, and completing 121’s, team meetings and PDRs.
- Developing a comprehensive understanding of internal and supplier claims processes, commercial initiatives, best practices, and the impact of inefficiencies on customer journey, leakage, financials and fraud.
- Designing and developing flexible audit approaches that monitor and measure performance against changing business needs.
- Managing relationships with senior stakeholders within each supplier, ensuring effective scoping, agendas, and feedback, and delivering on-site and remote risk-based audits.
- Collaborating with commercial teams, operational management and Claims leadership to identify remedial actions, track delivery, and secure financial benefits in line with objectives.
- Managing root-cause analysis for systems, controls and complaints (including FOS) and recommending improvements to reduce justified complaints, increase renewal retention and comply with FCA regulations.
Essential Skills / Experience
- Strong audit experience, ideally in external supplier space within a regulated environment such as insurance or financial services.
- Proven leadership experience with strong coaching and team development skills.
- Strong analytical and problem-solving skills, able to use MI to identify risk and opportunities and propose proactive solutions.
- Knowledge of home/household claims in an insurance setting is advantageous.
Benefits
- Competitive salary and £5k car allowance.
- Flexible hybrid working approach.
- Annual 4Cs performance bonus scheme.
- Private medical insurance (PMI) for Band 4 colleagues.
- Life assurance cover, income protection and matched pension contributions up to 10%.
- Financial wellbeing support, mental health programmes, and workplace wellness initiatives.
- 27 days annual leave plus bank holidays, with option to buy or sell a week.
- Healthcare cash-back plans, dental plans, discounted health assessments, cycle-to-work and technology schemes.
Other Information
Regrettably we are unable to offer sponsorship for this role.
Equal Opportunity
Hastings Group is an equal opportunities employer and treats people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religious belief, sexual orientation, gender reassignment or marital/family status. Referencing includes credit and criminal record checks.
Senior Lead - Home Auditor in London employer: Hastings Direct
Hastings Group is an exceptional employer, offering a dynamic work culture that prioritises employee development and well-being. With a competitive salary, flexible hybrid working options, and a comprehensive benefits package including private medical insurance and performance bonuses, employees are empowered to thrive both personally and professionally in locations like Leicester, London, or Bexhill.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lead - Home Auditor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and auditing sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in home claims auditing. This will help you showcase why you're the perfect fit for the Senior Lead role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and tackled challenges in previous roles. Highlighting your coaching skills will show that you’re not just a great auditor but also a fantastic leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Lead - Home Auditor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and audit experience, especially in regulated environments like insurance or financial services. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Lead - Home Auditor role. Share specific examples of your past achievements and how they align with our objectives at Hastings.
Showcase Your Analytical Skills:Since this role requires strong analytical and problem-solving skills, make sure to include examples of how you've used data to identify risks and propose solutions. We love seeing candidates who can think critically and drive improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us that you’re genuinely interested in joining our team at Hastings!
How to prepare for a job interview at Hastings Direct
✨Know Your Auditing Inside Out
Make sure you brush up on your auditing knowledge, especially in the home claims sector. Understand the key processes and regulations that govern the industry, as well as any recent changes that might affect operations. This will show your potential employer that you're not just familiar with the basics but are also proactive about staying informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved performance. Being able to articulate your leadership style and its impact on team outcomes will be crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific audit scenarios or challenges. Practice articulating your thought process and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to follow your logic.
✨Understand Stakeholder Management
Familiarise yourself with the importance of managing relationships with senior stakeholders. Be prepared to discuss how you would approach scoping audits, setting agendas, and providing feedback. Highlight any past experiences where you successfully navigated complex stakeholder dynamics to achieve positive outcomes.
