At a Glance
- Tasks: Lead analytics to enhance performance and customer outcomes in Retail Operations.
- Company: Join Hastings Direct, a digital insurance provider with big ambitions.
- Benefits: Competitive salary, flexible working, health perks, and generous annual leave.
- Other info: Inclusive culture with excellent career growth opportunities and support for all applicants.
- Why this job: Make a real impact by translating data into actionable insights for decision-making.
- Qualifications: Experience with data visualisation tools and proven leadership skills required.
The predicted salary is between 27776 - 30354 £ per year.
Welcome to Hastings Direct.
We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market.
We have invested heavily in data and technology, and we nurture a culture that values collaboration and innovation.
Role Overview
As Operations Analytics Manager, you will lead analytics that drive performance, efficiency, and customer outcomes across Retail Operations.
You will translate complex operational data into actionable insight that informs decision-making at both tactical and strategic levels and will have line‑management responsibility.
Job details – you’ll need to have demonstrable experience in
- Leading the delivery of high‑quality operational analytics, insights, dashboards and performance reporting while understanding the importance of storytelling to a variety of stakeholders.
- Developing a deep understanding of customer journeys, processes and demand drivers to translate data into actionable recommendations for senior stakeholders.
- Coordinating the data element of benefit tracking that assesses the success of initiatives and returns on investments, acting as a bridge between Retail Operations, Commercial and Digital.
- Supporting our three‑year plan process, working with partners across Operations, Commercial and Finance to examine ongoing and future opportunities, and supporting continuous improvement and process redesign.
- Acting as a trusted analytics partner to operational leaders, presenting evidence‑based insights to influence decisions.
- Managing at least one analyst, setting high quality standards and best practices for junior analysts.
Essential Skills/Experience
- Experience with large, complex data sets and data visualisation tools (Power BI) at a senior leadership level, combining analytical skill with problem‑solving.
- Proven people‑leadership experience, with demonstrable knowledge of coaching and developing high‑performing teams.
- Clear and confident communication, able to translate complex data into clear and straightforward recommendations for stakeholders at all levels.
- Strong customer focus, curiosity, and a commercial mindset.
- Knowledge of working in insurance or other regulated environments or large customer operations is beneficial.
- The Interview Process
- Recruiter screening call.
- First stage interview with hiring leader.
- Second interview with hiring leader’s manager.
As a Disability Confident employer, we are committed to ensuring a fully inclusive recruitment process.
We welcome applications through the Disability Confident Scheme (DCS).
We also regret that we are unable to offer sponsorship for this role.
Benefits
- Competitive salary plus £5k car allowance.
- Flexible hybrid working – please discuss specifics with your recruiter.
- Eligibility for our annual 4Cs performance bonus scheme.
- Physical wellbeing: private medical insurance (PMI) as a Band 4 colleague.
- Financial wellbeing: 4× your salary with life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, and an award‑winning package including discounts, cashback and independent mortgage advice.
- Mental wellbeing programme: Thrive mental health app, 24/7 colleague assistance programme, in‑house mental health first aiders, support groups and a dedicated team.
- Additional perks: 27 days annual leave plus bank holidays, option to buy or sell a week, health care cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work scheme, tech schemes, free onsite facilities, social events throughout the year, and more.
Hastings Group is an equal‑opportunity employer that treats people fairly.
We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment or marital/family status.
A thorough referencing process, including credit and criminal record checks, is part of our standard procedure.
If you require any reasonable adjustments during the recruitment process, we encourage you to let us know.
Our recruitment team will provide the support you need to ensure a fair and accessible experience for all.
#J-18808-Ljbffr
Operations Analytics Manager - Retail Operations in London employer: Hastings Direct
Hastings Direct is an exceptional employer for Actuarial Graduates, offering a dynamic work environment in London that fosters professional growth and innovation. With a strong focus on employee well-being, the company provides competitive benefits including flexible working arrangements, a robust bonus scheme, and access to mental health resources. The collaborative culture encourages the development of cutting-edge actuarial skills through hands-on experience with modern tools like Python and AI, making it an ideal place for motivated individuals to launch their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analytics Manager - Retail Operations in London
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like Hastings Direct!
✨Show Off Your Projects
Start building a public portfolio showcasing your data science projects on platforms like GitHub or personal websites. Highlight unique analyses or models you've developed. This not only demonstrates your skills but also gets your name out there for roles like Operations Analytics Manager - Retail Operations at Hastings Direct.
✨Leverage Professional Networks
Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Hastings Direct.
✨Apply Directly through Our Website
When you find a suitable opening like Operations Analytics Manager - Retail Operations at Hastings Direct, make sure to apply directly through our website. It gives you an edge and shows you're keen to join our team. Plus, who doesn’t love a direct application? It’s easier than navigating through job boards!
We think you need these skills to ace Operations Analytics Manager - Retail Operations in London
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Hastings Direct, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Hastings Direct. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Hastings Direct
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Hastings Direct!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
