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For Companies At a Glance
- Tasks: Help customers find the best insurance products and guide them through the purchase process.
- Company: Join Hastings Direct, a dynamic company in Leicester with a focus on customer service.
- Benefits: Starting salary of £25,150, hybrid working, 25 days holiday, and annual bonuses.
- Why this job: Make a real difference by providing personalised advice and support to customers.
- Qualifications: Self-motivated, adaptable, and strong communication skills are essential.
- Other info: Enjoy a modern office environment and excellent career development opportunities.
The predicted salary is between 25150 - 27500 £ per year.
We are looking for a New Business Representative to join our customer teams at Hastings Direct in Leicester. The role focuses on generating new quotes and supporting customers through the purchase of car, bike, van, home or multi‐policy products.
Base Pay & Working Hours
Starting salary of £25,150 with automatic increase to £25,500 after the 12‐week coaching period. Pay can rise to £27,500 with focused development. Working 37.5 hours per week, including one full weekend and one Saturday in every five weeks. Our opening hours are Monday‐Friday 08:00‐19:00, Saturday 09:00‐17:00 and Sunday 09:00‐13:00.
Training & Hybrid Working
Six weeks of face‐to‐face training in the office followed by office attendance until week 12. After this, you will receive sign‐off to move to hybrid working – typically one day in office per week with the option for more.
Role & Responsibilities
- Provide customers with clear, personalised advice on insurance products, help them to understand coverage options and guide them through the digital purchase process.
- Build rapport, maintain detailed records and deliver high‐quality customer service across all channels.
Qualifications & Skills
- Self‐motivated with a strong focus on outcomes.
- Adaptable, resilient and comfortable with change.
- Positive, empathetic and patient communication style.
- Strong conversational and software‐navigation skills.
- Accountable, thorough and detail‐oriented.
What We Offer
- Hybrid working (1 day per week in office, option to work more remote).
- Modern open‐plan office in central Leicester.
- Annual discretionary bonus up to 5%.
- 25 days holiday plus bank holidays and optionally up to 5 buy‐and‐sell days.
- Pension match up to 10% of salary.
- Life insurance and discounted Hastings Direct products.
- Tech scheme, cycle‐to‐work and health assessments.
- £500 referral reward for successful friend referrals.
- Tech provided – brand‐new Microsoft Surface laptop and all necessary hardware.
Equality & EEO Statement
Hastings Direct is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, including credit and criminal record checks.
New Business Representative in London employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Representative in London
✨Tip Number 1
Get to know Hastings Direct inside out! Research their products and services, especially the insurance options they offer. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about helping customers, make sure you can explain complex insurance terms in a simple way. Role-play with a friend or family member to get comfortable with the conversation.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Hastings Direct team. Good luck!
We think you need these skills to ace New Business Representative in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the New Business Representative role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves guiding customers through the purchase process, it's crucial to demonstrate your positive and empathetic communication style. Use clear language and examples in your application to showcase how you connect with customers.
Be Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This shows us that you’re thorough and accountable, which are key traits for the New Business Representative position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Hastings Direct
✨Know Your Products
Before the interview, make sure you have a solid understanding of the insurance products Hastings Direct offers. Familiarise yourself with car, bike, van, home, and multi-policy options. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a New Business Representative, you'll need to communicate clearly and empathetically. Practice articulating your thoughts and responses out loud. Consider role-playing with a friend to simulate the interview environment and refine your conversational skills.
✨Demonstrate Adaptability
The job requires someone who is adaptable and resilient. Prepare examples from your past experiences where you've successfully navigated change or handled unexpected challenges. This will illustrate your ability to thrive in a dynamic work environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or what success looks like in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
