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- Tasks: Lead a dynamic team in managing home claims and driving operational excellence.
- Company: Join Hastings Group, a forward-thinking employer committed to inclusivity.
- Benefits: Enjoy competitive salary, flexible hybrid working, and a comprehensive wellbeing package.
- Why this job: Make a real impact by improving processes and leading a high-performing team.
- Qualifications: Extensive experience in home claims and strong leadership skills required.
- Other info: Embrace a culture of empathy and open communication while enjoying excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leicester (Hybrid – 1‐2 days a week in the office)
Reporting to: Head of Home Claims Operations
Role Overview: You will lead and develop a high‐performing team of Leaders and Handlers across the UK, driving operational excellence, managing property claims, and ensuring fair, fast and accurate outcomes.
Responsibilities:
- Lead and motivate Home Claims Team Leaders and their Claims Handlers across multiple sites, championing a first‐contact resolution mindset and an empathy‐driven culture.
- Maintain high technical standards of accuracy, reserving and indemnity control in all claims.
- Own the execution and embedment of new processes and operational improvements, ensuring regulatory compliance and quality assurance standards are met and exceeded.
- Analyse data insights to identify trends, opportunities and performance gaps, turning insight into action and supporting wider business change, including systems improvements, digital journey enhancements and operational design projects.
- Oversee operations with supplier partners, aligning them to expectations, meeting KPIs, and improving settlement efficiency and leakage control.
- Co‐create an engaged culture, inspiring, coaching and developing teams to deliver strong performance and open communication.
Qualifications & Experience:
- Extensive technical expertise in Home Claims (personal lines) with a strong commercial understanding and a track record of controlling indemnity spend.
- Proven operational leadership in high‐performing, customer‐focused teams, with experience in process change and performance improvement.
- Strong analytical skills, interpreting data and MI to drive decision‐making.
- Experience managing outsourced relationships and aligning them to business objectives.
- Capability to handle surge/unusual events and motivate teams to maintain performance during such periods.
Interview Process:
- Recruiter screening call.
- Virtual 1st stage interview with hiring leader (case study).
- Virtual 2nd interview with the Home Claims Director.
Benefits:
- Competitive salary plus £5k car allowance.
- Flexible hybrid working.
- Annual 4Cs performance bonus scheme.
- Private medical insurance (PMI) for Band 4 and beyond.
- Financial wellbeing package – life assurance, income protection, matched pension contributions, and additional benefits.
- Mental wellbeing programme – Thrive app, 24/7 support, in‐house first aiders, and support groups.
- 27 days annual leave + bank holidays, with option to buy or sell a week; health‐care cashback, dental plans, and other perks.
Regrettably we are unable to offer sponsorship for this role. We are a Disability Confident employer and welcome applications through the Disability Confident Scheme (DCS). Hastings Group is an equal opportunities employer. We treat people fairly and welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. A thorough referencing process, including credit and criminal record checks, will be conducted.
Home Claims Operations Manager in London employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Claims Operations Manager in London
✨Tip Number 1
Get to know the company inside out! Research Hastings Group and their values, especially around customer focus and operational excellence. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for the virtual interviews by doing mock interviews with friends or using online resources. Focus on articulating your experience in leading teams and managing claims effectively, as these are key aspects of the role.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data insights to drive decisions in past roles. Think of specific examples where your analysis led to operational improvements or enhanced team performance.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Home Claims Operations Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and driven performance in previous roles, especially in high-pressure environments.
Be Data-Driven: Since the role involves analysing data insights, include examples of how you've used data to make decisions or improve processes. We love candidates who can turn numbers into actionable strategies!
Emphasise Your Customer Focus: Make it clear how you've championed a customer-focused approach in your past roles. We value empathy and first-contact resolution, so share any relevant experiences that showcase these qualities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hastings Direct
✨Know Your Stuff
Make sure you brush up on your technical knowledge of home claims, especially personal lines. Be ready to discuss your experience with indemnity control and how you've managed operational improvements in the past.
✨Show Your Leadership Skills
Prepare examples that showcase your ability to lead and motivate teams. Think about times when you’ve inspired your team to achieve high performance or implemented a first-contact resolution mindset.
✨Data is Your Friend
Familiarise yourself with data analysis techniques. Be prepared to discuss how you've used data insights to identify trends and drive decision-making in previous roles. This will show your analytical skills are sharp!
✨Cultural Fit Matters
Understand the company culture and be ready to talk about how you can contribute to an engaged and empathetic work environment. Share your thoughts on coaching and developing teams to foster open communication.
