At a Glance
- Tasks: Lead and coach on high-value motor bodily injury claims, shaping technical strategy.
- Company: Join Hastings Group, a diverse and inclusive employer with a strong commitment to equality.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and comprehensive wellness packages.
- Other info: Dynamic role with excellent career progression opportunities and a supportive team environment.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: Experience in handling high-value claims and strong coaching abilities required.
The predicted salary is between 60000 - 75000 £ per year.
Location: Leicester, London, or Bexhill (hybrid)
Role Overview
Lead technical capability within the Motor Bodily Injury function, supporting development, coaching, and decision‑making for high‑value claims.
Key Responsibilities
- Collaborate with the Head of Large Loss to define and implement technical strategy for claims up to £250k.
- Design and implement a development pathway to enhance technical capability, confidence, and progression across the department.
- Provide coaching and technical guidance to senior handlers, serving as the primary referral point.
- Work with specialist frontline and leadership teams to improve assessment, management, and resolution of high‑value cases, and identify efficiencies.
- Monitor changes in the bodily injury landscape (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track) and ensure teams adapt to new requirements.
- Shape technical standards, quality controls, and governance frameworks to maintain compliance and commercial strength.
Essential Skills & Experience
- Significant experience handling high‑value motor bodily injury claims, ideally up to £500k.
- Deep knowledge of indemnity principles, insurance contracts, RTA, MIB Articles of Association (incl. Article 75), BI legislation, protocols, and frameworks (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track).
- Proven coaching/mentoring ability, providing constructive feedback on high‑value files.
- Strong complaints handling experience and ability to resolve issues in line with regulatory expectations.
Interview Process
- Recruiter screening call.
- First stage: technical interview with hiring leader.
- Second stage: competency interview with senior hiring leader.
Benefits
- Competitive salary, £5k car allowance, flexible hybrid working, performance bonus, comprehensive wellness and financial packages, 27 days annual leave plus bank holidays (with option to buy/sell weeks), and inclusive benefits such as private medical insurance, life assurance, income protection, and pension match up to 10%.
Equal Opportunity Statement
Hastings Group is an equal opportunities employer welcoming applications from all suitably skilled persons regardless of gender, age, race, disability, ethnicity, religion, sexual orientation, or marital status. A thorough referencing process including credit and criminal record checks will be conducted.
Claims Technical Lead - Complex Bodily Injury in London employer: Hastings Direct
Hastings Direct is an exceptional employer for Actuarial Graduates, offering a dynamic work environment in London that fosters professional growth and innovation. With a strong focus on employee well-being, the company provides competitive benefits including flexible working arrangements, a robust bonus scheme, and access to mental health resources. The collaborative culture encourages the development of cutting-edge actuarial skills through hands-on experience with modern tools like Python and AI, making it an ideal place for motivated individuals to launch their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technical Lead - Complex Bodily Injury in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hastings Direct). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Direct. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Technical Lead - Complex Bodily Injury in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Direct.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Direct. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Direct
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Direct to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Direct, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Direct's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
