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- Tasks: Join our graduate programme to drive change in claims operations and transformation.
- Company: Dynamic digital insurance provider with ambitious growth plans.
- Benefits: Starting salary of ÂŁ33,000, flexible working, healthcare, and 25 days annual leave.
- Why this job: Gain diverse experience and develop leadership skills in a supportive environment.
- Qualifications: Degree by 2026, strong communication skills, and a passion for innovation.
- Other info: Collaborate with leaders to shape your career path and enjoy social events.
The predicted salary is between 27500 - 38500 ÂŁ per year.
We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Over the past few years we have made huge investments in our data and tech capabilities and nurtured our 4Cs culture. We pride ourselves on the journey we are on and know that our continued success relies on the contribution of our talented colleagues.
Programme Overview
This twoâyear programme is designed to attract our future leaders. You will gain diverse experience across our Claims and Counter Fraud departments and, in key rotations, support our commercial and operational teams in change and transformation initiatives that position us as a marketâleading digital insurer with bestâinâclass claims management.
Throughout the programme you will rotate through several different placements, gaining practical experience in refining processes and driving change that benefits both customers and the business. You'll also be exposed to work within a complex supplier matrix and develop a broad understanding of how your role supports the wider business strategy.
Possible Rotations
- Transformation
- Process Improvement & Governance
- Technical Audit & Coaching
- Claims Analytics
- Claims & Fraud Operations
- Commercial & Strategy
There will be a mandatory rotation in Customer Operations. This experience will give you valuable insight into how we support customers who need to claim against their policy â an essential perspective for any future leader. In Customer Operations you will develop a strong foundation in empathy, problemâsolving and communication, vital skills for understanding the challenges customers face during distressing and difficult times.
Your leaders will collaborate with you to choose the teams that best align with your development and career goals. You will always have an active voice in shaping your own progression and career path. Throughout your placements, you'll be supported by team and programme leaders who will provide leadership development and businessâacumen coaching. You will also participate in formal training designed to increase your understanding of the company, industry and regulatory requirements.
Requirements
- A degree in any discipline pending in 2026 or achieved within the last two years
- Hungry for knowledge, curious and innovative
- An independent thinker; confident to constructively challenge and influence the status quo
- Works well with others as a team player
- Excellent communicator with strong organisational ability
- Considers commercial impact in all decision making and outcomes
- Experience in a customerâservice role is desirable but not essential
Unfortunately, we cannot offer visa sponsorship for our graduate programmes. You must be able to prove you have the right to work in the UK for the full twoâyear duration of the programme.
We embrace the use of AI as a powerful tool to support our dataâdriven ambitions and enhance the way we work. The use of AI tools to help prepare your CV and cover letter is permitted, but all work during the assessment process must be completed independently, without AI assistance.
What We'll Do
- 15th Dec 2026 â Applications open: you will receive a link to complete psychometric testing via Harver
- 4th Feb 2026 â Applications close
- 9th â 22nd Feb 2026 â If successful, you will complete a role suitability practical test or video interview
- 5th Mar 2026 â If successful, you will be invited to an inâperson Assessment Centre in Leicester
- 18th Mar 2026 â Inâperson Assessment Centre in Leicester
Reward
- Salary â Starting salary will be ÂŁ33,000 with an increase after year one
- Flexible Working â We champion a flexible and hybrid working approach within a reasonable commutable distance. Discuss details with your recruiter.
- Competitive Bonus Scheme (subject to company and personal performance)
- Healthcare cash plan and private medical insurance
- Pension â matched up to 10%
- Free Mortgage Advice
- Access to the Thrive mental health app
- Colleague assistance programme
- 25 days annual leave and social events throughout the year
Equal Opportunities
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Claims Operations & Transformation Graduate in London employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Claims Operations & Transformation Graduate in London
â¨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for the application process. Itâs all about making connections that could help us stand out!
â¨Tip Number 2
Prepare for those interviews! Research common questions for graduate programmes and practice your answers. We want to show off our problem-solving skills and how we can contribute to the team, so letâs be ready to impress!
â¨Tip Number 3
Show our passion for the industry! During interviews, share what excites us about digital insurance and how we can drive change. Letâs make it clear that weâre not just looking for a job, but a chance to be part of something bigger.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure our application gets noticed. Plus, we can keep track of our progress and any updates directly from there. Letâs make it easy for ourselves!
We think you need these skills to ace Claims Operations & Transformation Graduate in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Claims Operations & Transformation role. Highlight any relevant projects or roles that showcase your problem-solving and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this programme and how your background makes you a great fit. Be genuine and let your personality come through.
Showcase Your Curiosity: We love candidates who are hungry for knowledge! In your application, mention any instances where you've gone above and beyond to learn something new or challenge the status quo. It shows initiative and a growth mindset.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the process and what to expect next.
How to prepare for a job interview at Hastings Direct
â¨Know Your Stuff
Before the interview, dive deep into the companyâs values and recent projects. Understanding their 4Cs culture and how they leverage data and tech will show your genuine interest and help you connect your experiences to their goals.
â¨Showcase Your Problem-Solving Skills
Since the role involves transformation and process improvement, prepare examples from your past where you identified a problem and implemented a solution. This will demonstrate your independent thinking and ability to challenge the status quo.
â¨Emphasise Teamwork and Communication
As a future leader, itâs crucial to highlight your teamwork skills. Share experiences where you collaborated with others, especially in customer service roles, to showcase your empathy and communication abilities.
â¨Prepare for Psychometric Testing
Donât overlook the psychometric testing phase! Familiarise yourself with common types of tests and practice beforehand. This will help you feel more confident and perform better when the time comes.
