At a Glance
- Tasks: Conduct audits on household claims and provide insightful feedback to improve processes.
- Company: Join Hastings Group, a leading insurance provider with a commitment to fairness and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and a comprehensive financial wellbeing package.
- Other info: Flexible working environment with excellent mental health support and career growth opportunities.
- Why this job: Make a real difference in customer outcomes while developing your auditing skills.
- Qualifications: Strong audit experience and analytical skills are essential; household audit experience is a plus.
The predicted salary is between 40000 - 50000 € per year.
Location: Leicester, London, or Bexhill (hybrid)
Role Overview
As a Claims Auditor, you will work with stakeholders to deliver effective audits and reporting, focusing on robust, risk‑based audits across household claims. This will ensure customer outcomes are fair, responsibilities are aligned and regulatory and best‑practice procedures are adhered to, while managing leakage and financial risk.
Key Responsibilities
- Develop a comprehensive understanding of internal claims processes, new initiatives, best practices and the impact of inefficient processes on customer service, leakage and fraud.
- Carry out robust, risk‑based audits across household claims (within Insurer Services).
- Deliver balanced, accurate and evidenced feedback to leadership and teams, highlighting strengths and areas for development, and providing solutions where appropriate.
- Identify areas for indemnity savings and take appropriate actions to deliver financial benefits in line with business objectives.
- Manage root‑cause analysis for all complaints, including FOS, and recommend improvements that support the goal of reducing justified complaints, increasing renewal retention and complying with FCA regulatory requirements.
- Review the quality of work undertaken by yourself and colleagues to ensure audit objectives have been met and that the data provided is of high integrity.
Essential Skills & Experience
- Strong audit experience in a regulated environment (e.g., insurance, financial services, energy).
- Strong analytical skills with the ability to interpret management information and identify areas of risk and opportunity.
- Confidence communicating and providing feedback to stakeholders and teams at all levels.
- Specific household/home/motor audit experience is beneficial but not essential for this role.
Benefits
- Competitive salary and a performance bonus scheme.
- Flexibility: hybrid working model.
- Financial wellbeing package including life assurance cover, income protection, pension contributions up to 10%, discounts, cashback, free mortgage advice and financial wellbeing support.
- Mental wellbeing programme with a mental health app, 24/7 colleague assistance programme, in‑house mental health first aiders, support groups and a dedicated mental health team.
- 25 days annual leave plus bank holidays, with option to buy or sell a weekend; healthcare cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free onsite facilities and social events.
Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, which includes credit and criminal record checks.
Claims Auditor - Household in London employer: Hastings Direct
Hastings Group is an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and professional growth. With a competitive salary, hybrid working model, and a comprehensive benefits package including financial and mental health support, employees are empowered to thrive both personally and professionally in the vibrant locations of Leicester, London, or Bexhill.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Auditor - Household in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Hastings Group. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your audit knowledge and understanding of household claims. We want you to show off your analytical skills and how you can provide valuable feedback to stakeholders.
✨Tip Number 3
Practice your communication skills! You’ll need to convey complex information clearly, so consider doing mock interviews with friends or using online resources to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Claims Auditor - Household in London
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you understand what a Claims Auditor does. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Claims Auditor role. Use keywords from the job description to show us you’re a perfect fit.
Show Off Your Analytical Skills:Since this role requires strong analytical skills, make sure to include examples of how you've used these in past roles. Whether it’s interpreting data or identifying risks, we want to see how you can bring value to our team.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at Hastings Direct
✨Know Your Audits
Make sure you brush up on your audit experience, especially in regulated environments like insurance or financial services. Be ready to discuss specific examples of how you've conducted audits and the impact they had on customer outcomes.
✨Understand the Business
Familiarise yourself with the company's claims processes and any recent initiatives they've implemented. This will help you demonstrate your understanding of how efficient processes can reduce leakage and improve customer service during the interview.
✨Communicate Effectively
Practice articulating your feedback and suggestions clearly. You’ll need to show confidence when discussing your findings with stakeholders, so think about how you can present your ideas in a balanced and constructive manner.
✨Prepare for Scenario Questions
Expect questions that ask you to analyse situations or suggest improvements based on hypothetical scenarios. Think about past experiences where you identified risks or opportunities and be ready to share those insights.
