At a Glance
- Tasks: Support colleagues in their development and enhance customer claims capabilities.
- Company: Join Hastings Direct, a digital insurance provider with big ambitions.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing programme.
- Other info: Be part of a culture that values growth, inclusivity, and community impact.
- Why this job: Make a real impact on colleague success and customer outcomes in a dynamic environment.
- Qualifications: Experience in claims or operational roles, strong communication, and a passion for developing others.
The predicted salary is between 29700 - 36300 £ per year.
Location: Leicester or Bexhill (hybrid)
Please note: This role is a fixed term contract.
Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
Role overview: As a Technical Specialist, you'll play a pivotal role in shaping the future capability of Customer Claims. Working at the heart of colleague development, you'll help build the confidence, skills and judgement that enable colleagues to deliver outstanding customer outcomes. From onboarding new starters to supporting ongoing growth and progression, you'll use your technical expertise, insight and ability to develop others to create a high-performing, capable workforce.
This is an exciting opportunity to make a lasting impact on colleague success, customer outcomes and the future performance of Customer Claims.
Job details – you’ll need to have demonstrable experience in:
- Supporting colleagues through a structured onboarding and early development experience, helping them build confidence and capability in role
- Delivering engaging development sessions, workshops and targeted upskilling activities
- Supporting colleagues as they transition from learning into the live environment, providing structured development and guidance
- Identifying capability gaps using quality, audit and performance insight and helping to build solutions to address any issues
- Reviewing and maintaining technical learning materials and development resourcing and providing ongoing technical expertise and support across Customer Claims functions
- Contributing to the continuous improvement of onboarding, development and upskilling experiences and partnering with Team Leaders and Operational Leaders to strengthen technical capability across teams
Essential skills/experience:
- Strong technical expertise within a claims or operational environment (within insurance)
- Proven experience of using performance data and insight to identify trends and improvement opportunities
- Experience in supporting onboarding, development or upskilling activities, including coaching
- Strong communication and facilitation skills, able to be collaborative and build strong relationships across colleagues, wider teams and stakeholders
- Genuinely passionate about developing others and helping colleagues build confidence and capability
The interview process:
- Recruiter intro/screening call
- 1st stage interview with hiring leader (Teams)
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).
Regrettably, we are unable to offer sponsorship for this role.
Benefits: In addition to a competitive salary, you will also receive:
- Flexible working – we champion a flexible hybrid working approach
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Financial wellbeing – life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%
- Mental wellbeing programme – thrive mental health app, colleague assistance programme available 24/7, in-house mental health first aiders, support groups
- 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks
- Access to health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Technical Specialist - Customer Claims in Leicester employer: Hastings Direct
Hastings Direct is an exceptional employer for Actuarial Graduates, offering a dynamic work environment in London that fosters professional growth and innovation. With a strong focus on employee well-being, the company provides competitive benefits including flexible working arrangements, a robust bonus scheme, and access to mental health resources. The collaborative culture encourages the development of cutting-edge actuarial skills through hands-on experience with modern tools like Python and AI, making it an ideal place for motivated individuals to launch their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Specialist - Customer Claims in Leicester
✨Tap into Local Agencies
For temporary roles like the one at Hastings Direct, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so Hastings Direct knows you can adapt quickly to their needs!
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch Hastings Direct's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at Hastings Direct
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at Hastings Direct. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
