Technical Complex Claims Handler - Bodily Injury in Leicester

Location: Bexhill, Leicester or London (all hybrid)

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

Role overview: As one of our Technical Complex Handlers, you’ll be assisting and supporting our customers when they need us most by proactively managing a portfolio of cases, investigating liability and third party presented quantum claims and agreeing fair outcomes within policy and legal liability.

Job details – you’ll need to have demonstrable experience in:

• Gathering information to enable early arrival at the correct liability decision, giving consideration to economic settlement, and proactively securing appropriate recoveries to limit business exposure – negotiating between the customer, solicitors and any third parties to get the best outcome for our customers.
• Settling Third Party Claims within financial handling authority to achieve the optimum claims settlement, using departmental and best practice strategies, giving consideration to the avoidance of unjustified litigation and unnecessary spend and ensuring any cases that are over authority are referred appropriately.
• Identifying potential fraudulent cases and liaising with the relevant departments to combat fraud.
• Managing and owning the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly and Internal Processes and Procedures.
• Managing and maintaining effective relationships with both internal and external stakeholders to ensure service level agreements, internal and external policies and governance are adhered to.
• Providing excellent referral responses and coaching/mentoring across the team and providing any support to the Coaching Team/Team Leaders to assist in the personal growth and development of the wider team.

Essential skills/experience:

• Strong technical claims knowledge in relation to Bodily Injury, with recent motor claims experience of handling cases in excess of £25k.
• Good knowledge of litigation processes (Fast Track/Stage 3).
• Excellent problem solving skills with the ability to manage own workload effectively.
• Customer centric approach with strong communication skills and the ability to build strong relationships between customers and various stakeholders.

The interview process:

• Recruiter intro/screening call.
• 1st stage interview with hiring leader (competency & technical).
• 2nd interview with hiring leaders leader.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits: In addition to a competitive salary you will also receive:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – including life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – including the thrive mental health app, colleague assistance programme available 24/7, and support groups.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, and social events throughout the year.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.