At a Glance
- Tasks: Lead and develop a team of Home Claims Auditors while ensuring top-notch audit performance.
- Company: Join Hastings Group, a forward-thinking employer committed to equality and diversity.
- Benefits: Enjoy a competitive salary, flexible working, and comprehensive health benefits.
- Other info: Dynamic role with excellent career growth and wellness initiatives.
- Why this job: Make a real impact in the insurance sector while growing your leadership skills.
- Qualifications: Strong audit experience and proven leadership skills are essential.
The predicted salary is between 60000 - 70000 € per year.
This role combines operational leadership and technical claims audit experience. You will lead, motivate, and develop a team of Home Claims Auditors, ensuring delivery of a robust Audit function aligned with business objectives. The role also involves completing operational and external audits to provide Hastings with assurance on Home Claims performance and risk.
Experience Required
- Leading a group of colleagues to ensure successful outcomes, maintain delivery against schedules/SLA, and completing 121’s, team meetings and PDRs.
- Developing a comprehensive understanding of internal and supplier claims processes, commercial initiatives, best practices, and the impact of inefficiencies on customer journey, leakage, financials and fraud.
- Designing and developing flexible audit approaches that monitor and measure performance against changing business needs.
- Managing relationships with senior stakeholders within each supplier, ensuring effective scoping, agendas, and feedback, and delivering on-site and remote risk-based audits.
- Collaborating with commercial teams, operational management and Claims leadership to identify remedial actions, track delivery, and secure financial benefits in line with objectives.
- Managing root-cause analysis for systems, controls and complaints (including FOS) and recommending improvements to reduce justified complaints, increase renewal retention and comply with FCA regulations.
Essential Skills / Experience
- Strong audit experience, ideally in external supplier space within a regulated environment such as insurance or financial services.
- Proven leadership experience with strong coaching and team development skills.
- Strong analytical and problem-solving skills, able to use MI to identify risk and opportunities and propose proactive solutions.
- Knowledge of home/household claims in an insurance setting is advantageous.
Benefits
- Competitive salary and £5k car allowance.
- Flexible hybrid working approach.
- Annual 4Cs performance bonus scheme.
- Private medical insurance (PMI) for Band 4 colleagues.
- Life assurance cover, income protection and matched pension contributions up to 10%.
- Financial wellbeing support, mental health programmes, and workplace wellness initiatives.
- 27 days annual leave plus bank holidays, with option to buy or sell a week.
- Healthcare cash-back plans, dental plans, discounted health assessments, cycle-to-work and technology schemes.
Other Information
Regrettably we are unable to offer sponsorship for this role.
Equal Opportunity
Hastings Group is an equal opportunities employer and treats people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religious belief, sexual orientation, gender reassignment or marital/family status. Referencing includes credit and criminal record checks.
Senior Lead - Home Auditor in Leicester employer: Hastings Direct
Hastings Group is an exceptional employer, offering a dynamic work culture that prioritises employee development and well-being. With a competitive salary, flexible hybrid working options, and a comprehensive benefits package including private medical insurance and performance bonuses, employees are empowered to thrive both personally and professionally in locations like Leicester, London, or Bexhill. The company fosters a collaborative environment where innovative ideas are encouraged, making it an ideal place for those seeking meaningful and rewarding careers in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lead - Home Auditor in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and auditing sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in home claims auditing. This will help you showcase why you're the perfect fit for the Senior Lead role.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Lead - Home Auditor in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Lead – Home Auditor. Highlight your leadership experience and any relevant audit skills that align with what we're looking for. We want to see how your background fits our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to lead teams and manage audits effectively.
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, make sure to include examples of how you've used data to identify risks and propose solutions in previous roles. We love seeing how you can turn insights into action!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Hastings Direct
✨Know Your Auditing Inside Out
Make sure you brush up on your auditing knowledge, especially in the home claims sector. Understand the key processes and regulations that govern the industry, as well as any recent changes. This will show your potential employer that you're not just familiar with the basics but are also proactive about staying informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. Be ready to discuss your coaching style and how you develop others, as this role heavily relies on strong leadership.
✨Understand Stakeholder Management
Familiarise yourself with the importance of managing relationships with senior stakeholders. Be prepared to discuss how you've effectively scoped audits and provided feedback in previous roles. Highlight your communication skills and how you ensure alignment with business objectives.
✨Be Ready for Problem-Solving Scenarios
Expect to tackle some analytical questions during your interview. Prepare to discuss how you've identified risks and opportunities in past roles, and be ready to propose solutions. Use real-life examples to demonstrate your problem-solving skills and your ability to make data-driven decisions.
