Hastings Direct is recruiting a Complex Complaints Leader to head a team handling executive complaints, litigation and FOS requests in a hybrid Leicester or Bexhill setting. You will drive fair, timely outcomes and manage regulatory risks while partnering with senior stakeholders.
The role emphasizes coaching, end-to-end ownership of cases, and aligning with Consumer Duty standards to protect customer outcomes.
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Senior Complex Complaints Leader – Hybrid Role in Leicester employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
