Hastings Direct in Leicester or Bexhill is seeking an experienced Complex Complaints Leader to head a team of Complaint Resolution Specialists, focusing on executive complaints, litigation, and FOS file requests.
You will develop processes, manage stakeholder relationships at executive levels, ensure fair outcomes and regulatory compliance under FCA, DISP, and Consumer Duty, and drive continuous improvement through data insight and coaching.
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Senior Complex Complaints Leader in Leicester employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
