Hastings Direct in the UK is seeking a Claims Operations Manager (Contact Centre Leader) to oversee the Accidental Damage operation across multiple sites and our outsourced partners, delivering ambitious targets in a market-leading claims operation.
You will coach and align teams, manage performance, and ensure first contact resolution, policy-compliant decisions and effective reserve management, while using data to drive improvements and engage stakeholders.
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Senior Claims Operations Leader – Accidental Damage in Leicester employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
