At a Glance
- Tasks: Support change projects in Home Claims, making processes smoother for customers and colleagues.
- Company: Join Hastings Group, a forward-thinking company focused on inclusivity and innovation.
- Benefits: Enjoy flexible hybrid working, competitive bonuses, and a comprehensive wellbeing package.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real difference in improving customer experiences while developing your skills.
- Qualifications: Experience in change management within regulated environments is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leicester or Bexhill (hybrid)
We’re transforming the way we manage Home Claims, making the process more straightforward for customers and colleagues. Reporting to an Operations Delivery Manager, you will support high-impact change projects within a busy Home Claims team.
Job Details – Experience Required
- Supporting Delivery Managers to implement a portfolio of change projects, translating ideas into credible plans that benefit customers, colleagues and the company.
- Building a supportive group of stakeholders, working creatively to solve challenges in partnership with frontline colleagues, specialists and wider teams.
- Supporting a whole-systems thinking approach that considers processes across the customer journey and ensures lasting results.
- Ensuring processes are documented and controls are in place to reduce risk of error, with key performance reporting to track project benefits.
- Delivering robust plans to implement each change, ensuring clear outcomes, timelines and embedding them into a busy Claims Operation.
- Coordinating changes across IT systems, processes and customer communications, and supporting the budget process for each project.
Essential Skills / Experience
- Good knowledge of working with change in a regulated environment such as insurance or financial services (claims/home claims experience is advantageous), and in a matrix organisation.
- Strong proven experience of supporting and delivering multiple projects successfully across operational areas such as IT and processes.
- Genuine drive, motivation and passion for improving work for colleagues and customers.
The Interview Process
- Recruiter intro/screening call
- 1st stage interview with an Operations Delivery Manager
- 2nd interview with the Head of Technical Services
Benefits
- Flexible hybrid working.
- Competitive bonus scheme.
- Financial wellbeing package – life assurance cover, income protection, matched pension contributions, discounts, cashback, free mortgage advice and financial wellbeing support.
- Mental wellbeing programme – thrive mental health app, colleague assistance programme, in-house mental health first aiders, support groups.
- 25 days annual leave plus bank holidays, with option to buy or sell a week.
- Health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, free onsite facilities, and social events throughout the year.
Regrettably, we are unable to offer sponsorship for this role. Hastings Group is an equal opportunities employer. We treat people fairly and welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We also conduct thorough referencing, including credit and criminal record checks. At Hastings Direct, we are committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require reasonable adjustments during the recruitment process, please let us know so we can provide the necessary support.
Operations Delivery Executive - Home Claims in Leicester employer: Hastings Direct
Hastings Direct is an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and professional growth. With flexible hybrid working arrangements, a comprehensive benefits package including financial and mental health support, and a commitment to inclusivity, we empower our Operations Delivery Executives to thrive while making a meaningful impact in the Home Claims sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Delivery Executive - Home Claims in Leicester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hastings Direct. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Delivery Executive - Home Claims in Leicester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hastings Direct.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hastings Direct's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hastings Direct
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hastings Direct.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hastings Direct will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hastings Direct employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
