At a Glance
- Tasks: Help customers find the best insurance quotes and support them through the purchase process.
- Company: Join Hastings Group, a diverse and inclusive employer in the heart of Leicester.
- Benefits: Enjoy a competitive salary, hybrid working, and 25 days holiday plus bank holidays.
- Other info: Modern office with onsite restaurant, tech perks, and career progression opportunities.
- Why this job: Make a real difference by helping customers while developing your skills in a supportive environment.
- Qualifications: Self-motivated, adaptable, and great at building rapport with customers.
The predicted salary is between 26230 - 29500 £ per year.
Working Hours & Shift Patterns: 37.5 hours per week, including one full weekend shift and one Saturday every five weeks. Weekend shift work is compensated with time off in lieu. Office hours: Monday‑Friday 08:00‑19:00, Saturday 09:00‑17:00, Sunday 09:00‑13:00.
Training & Onboarding: A 12‑week face‑to‑face training programme: the first 8 weeks focus on core learning, followed by continued support through week 12. Upon completion a trainer or team leader signs off before moving to hybrid working and joining the permanent team.
Holiday Allowance During Training: First 4 weeks: one day of holiday permitted. Weeks 5‑12: holiday requests reviewed on a case‑by‑case basis.
Hybrid Working: Typically one day a week in office, the remainder remote. You may opt to work from office more often. In‑person attendance is required for training and events as needed.
Salary: Starting salary £26,230, rising to £26,550 after training. Further progression up to £29,500 depending on development and commitment.
Location: Leicester office, city centre, close to train station.
Responsibilities: As a New Business Customer Representative you will provide customers with new insurance quotes across car, bike, van, home, or multi‑vehicle policies, give details to enable informed decisions, and, where possible, support customers through the purchase using digital products.
Qualifications:
- Self‑motivated, outcome‑focused and upholds company values
- Comfortable with change, resilient and able to adapt quickly
- Positive, empathetic, patient communication style and rapport building
- Clear communicator with strong interpersonal skills
- Proficient navigating software systems while managing conversations
- Accountable, thorough and attentive to detail
Benefits:
- Bonus up to 5% discretionary
- Hybrid working: 1 day per week in office, flexible as per preference
- Modern open‑plan office with onsite restaurant and coffee
- 25 days holiday plus bank holidays; ability to buy/sell up to 5 days
- Pension match up to 10% of salary
- Life insurance (4 × base salary)
- Discounts on Hastings Direct products and selected retailers
- Tech scheme, cycle‑to‑work and health assessments
- Referral scheme: earn £500 per referred friend
Equal Opportunity: Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Our recruitment process includes credit and criminal record checks. We are committed to providing reasonable adjustments for applicants and candidates. Please contact the recruitment team for support.
New Business Customer Representative in Leicester employer: Hastings Direct
Hastings Group is an exceptional employer, offering a supportive and dynamic work environment in the heart of Leicester. With a strong focus on employee development through comprehensive training and hybrid working options, we empower our New Business Customer Representatives to thrive both personally and professionally. Enjoy competitive benefits, including a generous holiday allowance, pension matching, and a modern office space that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land New Business Customer Representative in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Hastings Group. Check out their social media and website to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can build rapport with customers, as this is key for the New Business Customer Representative role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated resilience, adaptability, and a positive attitude. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace New Business Customer Representative in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the New Business Customer Representative role. Highlight your relevant experience and skills that match the job description, especially your communication style and ability to adapt.
Showcase Your Soft Skills:We love candidates who can communicate positively and empathetically. Use examples in your application that demonstrate your interpersonal skills and how you've built rapport with customers in the past.
Be Detail-Oriented:Attention to detail is key for this role. Ensure your application is free from typos and errors. A well-organised and clear application reflects your thoroughness and accountability.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Hastings Direct
✨Know Your Stuff
Before the interview, make sure you understand the role of a New Business Customer Representative. Familiarise yourself with insurance products like car, bike, and home policies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires a positive and empathetic communication style, practice articulating your thoughts clearly. You might want to prepare examples of how you've built rapport with customers in the past. This will demonstrate your interpersonal skills and ability to connect with clients.
✨Be Ready for Change
The job mentions being comfortable with change and adapting quickly. Think of instances where you've successfully navigated changes in previous roles. Sharing these experiences will highlight your resilience and adaptability, which are key traits for this position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the training programme or hybrid working arrangements. This shows that you're engaged and thinking ahead about how you can fit into the company culture and processes.
