Motor Claims Desktop Engineer in Leicester

Locations: Leicester / Bexhill Hybrid - With the expectation to come into the office once a month.

Welcome to Hastings Direct – We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over three million customers, but we know there’s even bigger opportunity out there.

Job Role: A Motor Claims Desktop Engineer assesses vehicle damage remotely, reviewing repair estimates and ensuring that repair methods and costs are accurate, safe, and aligned with industry standards. Using recognised estimating tools, they validate repair routes, support repair-versus-total-loss decisions, and help manage overall claims cost and quality. The role works closely with repairers, claims handlers, and customers to provide clear technical guidance, negotiate where necessary, and monitor repair progress. By identifying inconsistencies and ensuring repairs follow best practice, the Desktop Engineer plays a key part in delivering a smooth, efficient, and technically robust claims journey.

What you will be doing:

• Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge‑sharing across the function.
• Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
• Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
• Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
• Maintain accurate and up‑to‑date information across all claims systems and supplier platforms in line with internal processes.
• Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.

What skill you require:

• Proven experience within the motor industry, with strong knowledge of bodywork and/or mechanical repair.
• ATA VDA accreditation (achieved or currently working towards) and AQP accreditation.
• Proficient in Audatex or GT Motive estimating systems, with hands-on experience essential.
• Strong IT capability, particularly with Microsoft Office applications.
• Exceptional attention to detail, strong analytical reasoning, and a commitment to consistently delivering high-quality, ethical work.
• Excellent interpersonal and communication skills, with prior telephone-based customer interaction desirable.

The interview process involves the below:

• Screening call with the Recruitment team
• 1-hour virtual Interview with hiring leader

What we offer:

• Attractive salary based on experience (pay reviews also completed each year).
• Flexible Working – We champion a flexible and hybrid working approach.
• Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus.
• Physical Wellbeing – We fund our colleagues to claim against everyday health care through our healthcare cash plan.
• Financial Wellbeing – Life assurance cover, income protection, pension contribution match up to 10%, and discounts at retailers.
• Mental Wellbeing Programme - Support for mental health including a mental health app and assistance programme.
• 25 days annual leave + bank holidays, with options to buy or sell contracted weeks, access to private healthcare, and more.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.