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- Tasks: Support customers with vehicle repair and hire solutions after accidents.
- Company: Join Hastings Direct, a fast-growing digital insurance provider.
- Benefits: Starting salary of £27,550 with opportunities for progression and great benefits.
- Other info: Fun, flexible workplace located in Leicester city centre with excellent career growth.
- Why this job: Make a real difference for customers while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and comfort with IT systems required.
The predicted salary is between 27550 - 28800 £ per year.
The starting salary is £27,550 plus benefits. There will be opportunities for further salary progression to £28,800, which can be achieved in as little as 12 months with the right focus on personal development.
Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.
Your role: This role supports both Hastings Direct customers as well as other affected parties when an accident is not their fault. As a Hire Monitor Claims Handler, you will provide vehicle repair and car hire solutions to the non-fault party and provide an excellent customer experience that demonstrates Hastings Direct’s market leading customer service. You will also learn the basic legal liability and insurance indemnity outcomes and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum. You should be comfortable with objection handling and can demonstrate resilience whilst providing an excellent customer experience. You should also be comfortable navigating and utilising multiple IT systems and have experience of working within a similar environment.
What we offer:
- Benefits you’ll receive: check out the what we offer tab to learn more.
Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Intervention Hire Monitoring Advisor in Leicester employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intervention Hire Monitoring Advisor in Leicester
✨Tip Number 1
Get to know the company! Research Hastings Direct and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your objection handling skills. Since this role involves dealing with customers who may be upset, being able to demonstrate resilience and effective communication can set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining Hastings Direct.
We think you need these skills to ace Intervention Hire Monitoring Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Intervention Hire Monitoring Advisor. Highlight any relevant experience in customer service, claims handling, or working with IT systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Hastings Direct. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Resilience: In your application, don’t forget to mention times when you've handled objections or difficult situations. We value resilience and want to know how you’ve turned challenges into opportunities for excellent customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at Hastings Direct
✨Know the Role Inside Out
Make sure you understand the specifics of the Intervention Hire Monitoring Advisor role. Familiarise yourself with the key responsibilities, such as providing vehicle repair solutions and handling customer claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer experiences, be prepared to share examples from your past where you've successfully handled objections or resolved issues. Highlight your resilience and ability to stay calm under pressure, as these traits are crucial for the job.
✨Brush Up on Legal Basics
While you don’t need to be a legal expert, having a basic understanding of legal liability and insurance indemnity can set you apart. Do some research on common terms and concepts related to claims handling, so you can speak knowledgeably about them during the interview.
✨Demonstrate Your Tech Savviness
This role involves navigating multiple IT systems, so be ready to discuss your experience with technology. If you've worked in similar environments before, mention specific systems you've used and how you adapted to new software quickly. This will show that you can hit the ground running.