Hastings Direct in Leicester is seeking an experienced Operations Team Leader - Renewals to guide a high-performing renewals team, coaching and delivering exceptional customer outcomes while upholding our service standards. The role supports hybrid working from Leicester and Bexhill locations, with a focus on leadership, coaching, and process excellence.
You will drive a culture of continuous improvement, emphasising call quality, first contact resolution, ownership, and customer loyalty.
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Hybrid Renewals Operations Lead in Leicester employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
