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- Tasks: Support customers during policy renewals and provide tailored product solutions.
- Company: Hastings Direct, a dynamic company focused on customer success.
- Benefits: Starting salary of £26,230, hybrid working, training, and great perks.
- Other info: Excellent opportunity for professional development with growth potential.
- Why this job: Join a supportive team and grow your career in customer success.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 26230 - 29500 £ per year.
Hastings Direct in Leicester is seeking a Renewals Customer Advisor to support customers during policy renewals. You will be the first point of contact, actively listening to queries and providing suitable products.
The position offers a hybrid working model, including comprehensive training, starting salary of £26,230 with growth potential up to £29,500. Benefits include hybrid working, training, and various company perks, making it an excellent opportunity for professional development.
Hybrid Renewals Advisor | Customer Success & Growth in Leicester employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Renewals Advisor | Customer Success & Growth in Leicester
✨Tip Number 1
Make sure you research Hastings Direct and their values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice active listening skills! As a Renewals Customer Advisor, you'll need to understand customer queries fully. Try role-playing with a friend to get comfortable with responding to different scenarios.
✨Tip Number 3
Don’t forget to highlight your adaptability during the interview. With a hybrid working model, showing that you can thrive both in the office and remotely will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hybrid Renewals Advisor | Customer Success & Growth in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewals Customer Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can support customers during policy renewals!
Showcase Your Listening Skills: Since you'll be the first point of contact for customers, emphasise your active listening abilities. Share examples of how you've effectively addressed customer queries in the past. This will show us that you're ready to provide suitable products and solutions.
Highlight Your Growth Mindset: Mention your enthusiasm for professional development and how you plan to grow within the company. With a starting salary of £26,230 and potential growth up to £29,500, we’re looking for candidates who are eager to learn and advance their careers with us.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our team at Hastings Direct!
How to prepare for a job interview at Hastings Direct
✨Know Your Stuff
Before the interview, make sure you understand Hastings Direct's products and services. Familiarise yourself with their policy renewal process and think about how you can help customers effectively. This will show your genuine interest in the role and the company.
✨Practice Active Listening
As a Renewals Customer Advisor, you'll need to listen carefully to customer queries. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This will highlight your ability to engage with customers.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues or provided tailored solutions. Be ready to share these stories during the interview to illustrate your capability in handling similar situations at Hastings Direct.
✨Embrace the Hybrid Model
Since this role offers a hybrid working model, be prepared to discuss how you manage your time and productivity in both remote and office settings. Share any relevant experiences that showcase your adaptability and self-motivation in a hybrid work environment.