Desk Adjuster - Home Claims in Leicester

As one of our Desk Adjusters, you’ll be responsible for investigating, managing and progressing home property damage claims across a range of values and complexities. You’ll assess policy coverage, evaluate evidence, instruct suppliers and ensure claims are handled fairly, accurately and efficiently from first notification through to settlement.

Job Details:

• Handling a portfolio of home claims from initial notification through to conclusion and investigating claims thoroughly by reviewing policy cover, gathering evidence, assessing liability and validating the cause and extent of the damage.
• Assessing and evaluating repair scopes, settlement values and supporting documentation to ensure claims are technically sound and commercially appropriate.
• Instructing and liaising with approved suppliers, contractors, surveyors and other specialists where required to support claim progression and customer needs.
• Providing a high standard of customer service through clear, empathetic and professional communication across calls, emails and written correspondence.
• Maintaining accurate claim records, claim reserves, diary management and follow‑up actions to ensure proactive progression and strong customer outcomes.
• Working collaboratively with colleagues, referral teams, suppliers and our field surveyor team to achieve quality, service and indemnity outcomes and share insights, supporting claim progression and helping us to deliver fair claim settlements and positive customer outcomes.

Essential Skills / Experience:

• Strong home claims handling experience (including large loss/complex claims) with an understanding of claim investigation, evidence evaluation and policy application, and able to identify potential fraud indicators.
• Excellent customer focus – able to communicate clearly, confidently and with sensitivity with customers in challenging circumstances.
• Outstanding organisational skills – managing diaries, prioritising workloads, progressing multiple claims proactively combined with a high level of attention to detail and accuracy.
• Confidence in making decisions independently whilst also recognising when referral or escalation is required.
• Exposure to supplier instruction and management within a home claims environment is beneficial.

Interview Process:

• Recruiter intro/screening call.
• 1st stage interview with hiring leader (via Teams).

We are not offering sponsorship for this role. We are committed to ensuring a fully inclusive recruitment journey through the Disability Confident Scheme. If you require any reasonable adjustments during the recruitment process, please let us know.

Benefits:

• Competitive salary and eligibility for the annual 4Cs performance bonus.
• Flexible hybrid working approach – discuss details with your recruiter.
• Financial wellbeing package including life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
• Mental wellbeing programme – thrive mental health app, 24/7 colleague assistance programme, in‑house mental health first aiders and support groups.
• 25 days annual leave + bank holidays, with the option to buy or sell a week.
• Health care cashback plans, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year.

Equal Opportunities:

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.