At a Glance
- Tasks: Help customers navigate total loss claims with empathy and expertise.
- Company: Join a dynamic team at Hastings Group, a leader in the insurance industry.
- Benefits: Starting salary of £26,230, 25 days holiday, and a comprehensive benefits package.
- Other info: Enjoy hybrid working, training with industry experts, and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Excellent communication, active listening, and negotiation skills are essential.
The predicted salary is between 29080 - 32240 £ per year.
Join our dynamic Claims Team and help customers navigate total loss claims with empathy, expertise, and efficiency.
Working Hours & Shift Patterns
You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 09:00 – 17:30.
Training
The core training lasts for the first 4 weeks in your role; it is delivered in person in our office.
Hybrid Working
With hybrid working, you have more flexibility, usually only visiting the office once a week and working remotely the rest of the time. You may opt to be in the office more often if that suits you better. When we organise training and events you may need to attend in person for the duration.
Salary & Benefits
- Starting salary of £26,230, plus a comprehensive benefits package.
- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days).
- Up to 5% annual discretionary bonus.
- On‑site restaurant ‘Harrys’ and Costa coffee.
- Refer a friend scheme – earn £500 for every successful referral.
- Full training with industry experts and buddying system during and after training.
- Recognition and rewards, scope to voice ideas and put them into practice.
Location
Leicester office located in the city centre, just a short walk from the train station and easily accessible via major road routes.
Your Role
- Manage a portfolio of policyholder’s write‑off claims.
- Handle incoming calls from customers and external partners while also making outbound calls.
- Provide excellent customer service, empathy and understanding when customers need us most, while ensuring clear expectations set and regular updates throughout the claims process.
- Maintain accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
- Communicate with confidence and precision from the outset to prevent confusion and provide a seamless customer journey.
- Prioritise giving customers a simple and straightforward journey, proactively chasing updates from repair suppliers.
Qualifications
- Outstanding customer service with excellent verbal and written communication skills.
- Strong active listening skills.
- Strong negotiation skills.
- Proactive approach to work.
- Organisational skills with the ability to prioritise workload.
- Natural ability to lead conversations and handle objections.
- High attention to detail.
Customer Advisor Motor Claims in Leicester employer: Hastings Direct
Hastings Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a competitive salary, comprehensive benefits package, and opportunities for growth through training with industry experts, employees can thrive in their roles while enjoying the flexibility of hybrid working. Located in the heart of Leicester, our office is easily accessible, fostering a collaborative environment where innovative ideas are encouraged and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Motor Claims in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hastings Direct. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hastings Direct before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor Motor Claims in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hastings Direct:Your cover letter is your chance to shine! Tell us why you want to work at Hastings Direct specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hastings Direct!
How to prepare for a job interview at Hastings Direct
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
