Complex Fraud Handler in Leicester

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there.

Role overview: As one of our Complex Fraud Handlers, you’ll manage a portfolio of complex fraud investigations, including organised fraud networks, linked claims, staged, contrived and induced incidents, policy abuse, professional enablers and high-value claims. You’ll utilise intelligence-led investigation techniques to identify fraud patterns and provide guidance and technical support to colleagues across the team. By acting as a referral point for complex investigations, you’ll help to develop capability across the wider department through coaching, mentoring and knowledge sharing. You’ll also contribute towards fraud prevention initiatives, merging risk identification and the development of new fraud controls.

Job details – you’ll need to have demonstrable experience in:

• Managing and investigating a portfolio of complex and high-risk fraud cases from referral through to conclusion and leading investigations involving organised fraud networks, linked entities, repeat offenders and suspected fraud rings.
• Utilising intelligence, data analysis, digital investigation techniques and industry intelligence to identify fraud risks and supporting evidence.
• Developing robust fraud strategies that support repudiation, litigation, recovery and disruption activities where appropriate.
• Supporting fraud litigation activity including preparation of evidence, witness statements and attendance at conferences, hearings and trials where required.
• Identifying emerging fraud trends, modus operandi and organised activity, sharing intelligence across the business.
• Supporting the continual improvement of fraud processes, controls, detection models and investigation techniques.

Essential skills/experience:

• Significant experience in handling complex fraud investigations within general insurance claims, with experience in managing high value/high profile investigations.
• Strong understanding of organised fraud, linked claims methodologies and fraud network investigations.
• Proven ability in identifying inconsistencies across witness evidence, claims documentation, digital data and third party intelligence.
• Good analytical and problem solving skills with the ability to identify fraud patterns and wider network risks.
• Experience with supporting litigation including trial preparation and evidential review.

The interview process includes a recruiter intro/screening call, a 1st stage interview with the hiring leader, and a 2nd interview with hiring leaders leader.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits: In addition to a competitive salary you will also receive:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – access to mental health resources and support.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
• Access to health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, social events throughout the year and much more.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.