Hastings Direct in Leicester or Bexhill is seeking a Contact Centre Leader for Complaints to oversee a high‑performing team focused on fair, timely resolution and customer outcomes.
You will partner with Operations, Risk, Compliance, Quality Assurance and Customer Experience to drive service excellence, regulatory compliance and continuous improvement.
The role requires building a culture of ownership, coaching Leaders, and delivering improvements across volumes, quality and customer satisfaction.
#J-18808-Ljbffr
Complaints Contact Centre Leader | Hybrid, Growth & Impact in Leicester employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
