Hastings Direct is looking for a Contact Centre Leader to oversee the complaints operation in Leicester or Bexhill. You will lead a high-performing team of Leaders and complaint handlers, driving fair outcomes and timely resolutions while ensuring regulatory compliance and continuous improvement.
You’ll partner with senior stakeholders across Operations, Risk, Compliance and Customer Experience to shape service excellence and customer outcomes, balancing operational delivery with team engagement
#J-18808-Ljbffr
Complaints Contact Centre Leader | Hybrid & Bonus Eligible in Leicester employer: Hastings Direct
Hastings Direct is an exceptional employer that fosters a collaborative and innovative work culture, particularly within our Telematics Data Value team. We offer competitive benefits, continuous professional development opportunities, and a commitment to employee growth, all while being located in a vibrant area that encourages creativity and teamwork. Join us to make a meaningful impact on pricing strategies and customer outcomes in a supportive environment.
