Commercial Manager - Home Claims in Leicester

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there.

As one of our Commercial Managers in Home Claims, you’ll be delivering the execution of our commercial and trading strategy. You’ll work with both internal and external stakeholders to deliver bold and ambitious targets, supporting our transformation into a market leading Home Claims function. This role will focus on all aspects of the Home Claims strategy.

Job details – you’ll need to have demonstrable experience in:

• Supporting the delivery of our Home Claims strategy to maximise commercial outcomes
• Driving data led performance improvement opportunities, working across the Hastings Direct matrix (e.g. Commercial, SRM, In-House Surveyors, Operations, Audit etc.) and external suppliers to prioritise, secure resource and deliver outcomes as appropriate
• Managing contractual relationships with external suppliers to achieve great commercial and customer outcomes
• Managing risk and business continuity with business area, developing appropriate strategies to mitigate threats
• Owning the commercial performance of a key component of Home Claims
• Identifying trading performance improvement opportunities

Essential skills/experience:

• Demonstrable experience of delivering commercial initiatives across a busy Home Claims function
• Strong and demonstrable commercial aptitude combined with analytical capability – able to translate complex data and concepts into a logical and structured fashion, and articulate these concepts clearly and effectively
• Excellent communication skills (written and verbal) with experience in presenting and influencing senior stakeholders, both internally and externally

Benefits:

• Flexible working – we champion a flexible hybrid working approach
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing – Hastings pay for you to receive private medical Insurance (PMI)
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks
• Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.