At a Glance
- Tasks: Lead and enhance technical capability in high-value motor bodily injury claims.
- Company: Join Hastings Group, a forward-thinking employer with a commitment to diversity.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and comprehensive wellness packages.
- Other info: Dynamic role with excellent career progression and a supportive team environment.
- Why this job: Make a real impact by shaping strategies for complex claims and mentoring others.
- Qualifications: Experience in handling high-value claims and strong coaching skills required.
The predicted salary is between 60000 - 75000 £ per year.
Job Title
Claims Technical Lead – Complex Bodily Injury
Location
Leicester, London, or Bexhill (hybrid)
Role Overview
Lead technical capability within the Motor Bodily Injury function, supporting development, coaching, and decision‑making for high‑value claims.
Key Responsibilities
- Collaborate with the Head of Large Loss to define and implement technical strategy for claims up to £250k.
- Design and implement a development pathway to enhance technical capability, confidence, and progression across the department.
- Provide coaching and technical guidance to senior handlers, serving as the primary referral point.
- Work with specialist frontline and leadership teams to improve assessment, management, and resolution of high‑value cases, and identify efficiencies.
- Monitor changes in the bodily injury landscape (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track) and ensure teams adapt to new requirements.
- Shape technical standards, quality controls, and governance frameworks to maintain compliance and commercial strength.
Essential Skills & Experience
- Significant experience handling high‑value motor bodily injury claims, ideally up to £500k.
- Deep knowledge of indemnity principles, insurance contracts, RTA, MIB Articles of Association (incl.
Article 75), BI legislation, protocols, and frameworks (CPR, JCG, Consumer Duty, MOJ, OIC, Intermediate Track).
- Proven coaching/mentoring ability, providing constructive feedback on high‑value files.
- Strong complaints handling experience and ability to resolve issues in line with regulatory expectations.
- Interview Process
- Recruiter screening call.
- First stage: technical interview with hiring leader.
- Second stage: competency interview with senior hiring leader.
Benefits
Competitive salary, £5k car allowance, flexible hybrid working, performance bonus, comprehensive wellness and financial packages, 27 days annual leave plus bank holidays (with option to buy/sell weeks), and inclusive benefits such as private medical insurance, life assurance, income protection, and pension match up to 10%.
Equal Opportunity Statement
Hastings Group is an equal opportunities employer welcoming applications from all suitably skilled persons regardless of gender, age, race, disability, ethnicity, religion, sexual orientation, or marital status.
A thorough referencing process including credit and criminal record checks will be conducted.
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Claims Technical Lead - Complex Bodily Injury in Leicester employer: Hastings Direct
Hastings Direct is an exceptional employer for Actuarial Graduates, offering a dynamic work environment in London that fosters professional growth and innovation. With a strong focus on employee well-being, the company provides competitive benefits including flexible working arrangements, a robust bonus scheme, and access to mental health resources. The collaborative culture encourages the development of cutting-edge actuarial skills through hands-on experience with modern tools like Python and AI, making it an ideal place for motivated individuals to launch their careers.
