At a Glance
- Tasks: Lead a dynamic team handling Third Party Property Damage claims with a focus on customer outcomes.
- Company: Join Hastings Group, a forward-thinking employer committed to inclusivity and employee growth.
- Benefits: Enjoy flexible working, competitive bonuses, mental wellbeing support, and 25 days annual leave.
- Other info: Be part of a supportive environment with excellent career development opportunities.
- Why this job: Make a real impact by fostering a customer-focused culture and developing high-performing teams.
- Qualifications: Proven leadership experience and a passion for delivering exceptional customer service.
The predicted salary is between 40000 - 50000 £ per year.
Role overview
You’ll lead our Third Party Property Damage team, ensuring claims are handled efficiently, accurately, and in line with company and regulatory standards, whilst keeping customer outcomes at the heart of everything you do.
Working closely with the Claims Operations Manager, you’ll provide day‑to‑day leadership and support to colleagues by setting clear objectives, driving performance, and fostering a culture of coaching and development through regular 1:1s, Personal Development Reviews and team meetings.
Responsibilities
- Set and manage annual and monthly objectives, providing regular 1:1s to review performance, recognise success, identify development opportunities and offer ongoing support.
- Ensure Performance Development Reviews (PDRs) are completed to a high standard and within agreed business timescales, supporting colleague growth and career development.
- Manage employee relations and HR matters confidently and consistently, ensuring compliance with company policies, procedures, and best practice.
- Drive colleague development through tailored monthly coaching plans, regular feedback, and engaging team meetings that promote collaboration, performance, and continuous improvement.
Qualifications
- Proven experience in people leadership, with a strong understanding of delivering a market‑leading customer experience and creating a customer‑focused culture within a team.
- Experienced in stakeholder management and coaching, with the ability to build effective relationships and develop high‑performing teams.
- Proven experience in driving results and meeting or exceeding targets while keeping the customer at the heart of every decision.
- Experienced in communicating effectively, with strong attention to detail and a commitment to continuous self‑development and supporting the growth of others.
- Interview Process
- Recruiter screening call
- 1st stage interview with hiring leader
Benefits
- Flexible working – champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail.
- Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus.
- Financial wellbeing – 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
- Mental wellbeing programme – thrive mental health app, colleague assistance programme available 24/7, in‑house mental health first aiders, support groups and a dedicated team.
- 25 days annual leave + bank holidays, option to buy or sell one of your weeks, access to health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year.
- Equal Opportunities
Hastings Group is an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
We are committed to creating an inclusive environment where everyone has the opportunity to succeed.
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