At a Glance
- Tasks: Investigate and manage fraudulent claims, ensuring fair outcomes for customers.
- Company: Join Hastings Group, a leader in insurance with a commitment to inclusivity.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive wellbeing support.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by tackling fraud and protecting customer interests.
- Qualifications: Experience in motor fraud investigation and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Leicester or Bexhill
Overview
Work as part of a dedicated team to investigate suspected fraudulent third‑party claims, primarily focused on credit hire fraud. You will manage a live caseload, gather evidence, interview involved parties, review technical reports, liaise with panel solicitors and make decisions that protect the company’s commercial interests while ensuring fair outcomes for our customers.
Responsibilities
- Investigate multiple fraud types and manage a high‑volume caseload through the full lifecycle.
- Gather and assess evidence, including conducting interviews, reviewing engineering reports and evaluating vehicle damage.
- Coordinate with panel solicitors and in‑house legal teams to determine appropriate claim actions.
- Proactively monitor cases for commercial outcomes and escalations when necessary.
- Maintain detailed and accurate case records and documentation.
Key Qualifications and Experience
- Demonstrable experience handling high‑value motor fraud (third‑party).
- Background in non‑delegated litigation and legal case management.
- Proficiency in conducting verbal interviews and accurate terminology recording.
- Strong analytical and detail‑oriented mindset with confident communication skills.
- Passion for credit hire fraud investigation and an understanding of fraud detection techniques.
Interview Process
Recruiter screening followed by a session with the Fraud Team Leader. We are committed to inclusive recruitment and provide support throughout the process.
Benefits
- Competitive salary plus eligible for the annual 4Cs performance bonus.
- Flexible hybrid working arrangements.
- Financial wellbeing package – life assurance cover, income protection, matched pension contributions up to 10% (including 4× salary).
- Mental wellbeing support – thrive app, 24/7 assistant programme, mental health first aiders, support groups.
- 25 days annual leave + bank holidays, option to buy or sell one week.
- Health, dental and cashback schemes, cycle‑to‑work and technology discounts, and free onsite facilities.
- Social events and community engagement opportunities.
Equal Opportunities
Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. A thorough referencing process, including credit and criminal checks, will be conducted.
Claims Fraud Investigator - Credit Hire in Leicester employer: Hastings Direct
Hastings Group is an exceptional employer, offering a supportive and inclusive work environment in Leicester or Bexhill for Claims Fraud Investigators. With competitive salaries, flexible hybrid working arrangements, and a comprehensive financial wellbeing package, employees are empowered to thrive both personally and professionally. The company prioritises employee growth through ongoing training and community engagement opportunities, making it a rewarding place to build a meaningful career in fraud investigation.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Fraud Investigator - Credit Hire in Leicester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hastings Direct). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Direct. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Fraud Investigator - Credit Hire in Leicester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Direct.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Direct. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Direct
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Direct to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Direct, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Direct's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
