At a Glance
- Tasks: Support customers over the phone and guide them through their claims journey.
- Company: Join Hastings Direct, a supportive and thriving workplace.
- Benefits: Earn £26,230 with full-time paid employment from day one.
- Other info: Gain a Level 3 apprenticeship and progress to exciting career paths.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Open to A level graduates with good communication skills.
The predicted salary is between 26230 - 26230 £ per year.
Start your career with Hastings Direct where you can earn, learn and truly thrive with us. Salary is £26,230 with full‑time paid employment from day one.
As a Claims Handler you will support customers over the phone when they need us the most. Your role is to be there for them following an incident and to support them at the start of their claims journey. The First Notification of Loss (FNOL) team will log a customer’s claim and guide them through the start of the claims process, providing a great experience and being empathetic to their situation every time.
Responsibilities- Support customers over the phone and guide them through the start of the claims process.
- Log claims accurately and provide clear, helpful information.
- Deliver an exceptional customer experience with empathy and professionalism.
- Open to anyone who has or will complete an A level within the last 2 years, grade C or above.
- Good interpersonal and communication skills.
- Basic numeracy and computer proficiency.
Gain a Level 3 apprenticeship that includes a respected CII (Chartered Insurance Institute) qualification. After completing the programme you could progress to Level 4 apprenticeships such as Insurance Professional, Counter Fraud, or other pathways, or specialist roles across claims, leadership, technical or customer‑focused positions.
Equal Opportunity EmployerHastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We undertake thorough referencing, including credit and criminal record checks.
Reasonable AdjustmentsIf you require any reasonable adjustments during the recruitment process or throughout your journey with us, please let us know. We are committed to providing a fair and accessible experience for all.
Apprenticeship - Claims Handler in Leicester employer: Hastings Direct
At Hastings Direct, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. As an Apprenticeship - Claims Handler, you will not only receive a competitive salary but also gain valuable qualifications and career progression opportunities within the insurance sector. Our commitment to employee growth, coupled with our empathetic approach to customer service, makes us a rewarding place to start your career.
StudySmarter Expert Advice🤫
We think this is how you could land Apprenticeship - Claims Handler in Leicester
✨Tip Number 1
Get to know the company! Research Hastings Direct and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be supporting customers over the phone, it’s crucial to sound confident and empathetic. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Prepare questions to ask during your interview. This shows your enthusiasm and helps you gauge if the role is right for you. Think about what you want to learn from the apprenticeship and how you can grow within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and the company there, making it easier to prepare.
We think you need these skills to ace Apprenticeship - Claims Handler in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Claims Handler role. We want to see your personality shine through, so don’t be afraid to let us know why you’re passionate about helping customers!
Showcase Your Communication Skills:Since this role involves supporting customers over the phone, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and maybe even share a brief example of a time you helped someone out.
Highlight Your Empathy:Empathy is key in this role, so make sure to convey your understanding of customer needs in your application. Share any relevant experiences where you’ve had to show compassion or support to others, as this will resonate with us.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to get started on your journey with us at Hastings Direct!
How to prepare for a job interview at Hastings Direct
✨Know Your Role
Before the interview, make sure you understand what a Claims Handler does. Familiarise yourself with the claims process and the importance of empathy in customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a role that involves supporting customers over the phone.
✨Showcase Your Empathy
Since the role requires you to support customers during tough times, be prepared to discuss how you’ve handled sensitive situations in the past. Share examples that highlight your ability to empathise and provide excellent customer service.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the company culture, training opportunities, or career progression. This shows your enthusiasm for the role and helps you assess if it’s the right fit for you.
