Lead Business Analyst

This is a hybrid role, requiring attendance at our Bexhill or Leicester office at least once per week and at quarterly departmental events. As such, applicants must be located within a 90-minute commuting distance of one of these offices.

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we’ve made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We’ve nurtured our 4Cs culture, fostering collaboration, creativity, and continuous improvement. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that turn many of our business ambitions into reality. We provide insurance to over four million customers, but we know there’s even bigger opportunity out there.

Summary

As a Lead Business Analyst, you’ll take ownership of business analysis and design activity across your assigned domain, providing leadership and direction to ensure teams are ready to deliver high-quality change. You’ll lead analysis across complex initiatives, developing a strong understanding of how change impacts customers, colleagues, processes and technology. Alongside hands-on business analysis, you’ll lead and develop Senior Business Analysts, Business Analysts and Junior Business Analysts, championing best practice and helping to strengthen capability across the wider BA community.

Your responsibilities will include:

• Lead business analysis and design activity across your domain, from initial discovery and requirements through to delivery and business readiness.
• Shape, analyse and document complex requirements, facilitating workshops and translating user and business needs into clear specifications and process designs.
• Provide day-to-day leadership, coaching and mentoring to Senior BAs, BAs and Junior BAs, supporting their development and building capability across the team.
• Build strong relationships with senior stakeholders, technology teams and third parties, providing trusted advice, constructive challenge and clear visibility of risks, dependencies and progress.
• Champion BA standards, methodologies and best practice, driving consistency, quality assurance and continuous improvement across your domain and the wider BA community.
• Identify and manage risks, dependencies and governance requirements, ensuring change delivers the right outcomes for customers and the wider organisation.

Skills, knowledge and experience:

• Business Analysis expertise: Significant experience leading business analysis across complex projects, programmes or domains, with strong knowledge of requirements elicitation, process modelling and data analysis.
• Leadership and people development: Strong experience leading, coaching and developing Business Analysts at different levels, building capability and supporting high-quality delivery.
• Stakeholder management and influence: Confident working with senior leaders, technical teams and third parties, with the ability to influence, challenge and build trusted relationships.
• Communication: Excellent communication, facilitation and presentation skills, with the ability to translate complex information into clear messages for technical and non-technical audiences.
• Analytical and solution thinking: Strong problem-solving skills with the ability to understand end-to-end impacts, use data and insight to inform decisions and develop sustainable solutions.
• Agile delivery: Experience working within Agile environments and methodologies such as BDD, Scaled Agile or Scrum, managing requirements and supporting delivery across multiple priorities.

The interview process:

• Online assessments
• 30‑minute virtual screening call
• 60‑minute virtual competency and leadership interview
• 30‑minute virtual behavioural interview

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.