Large Loss Technician

Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there.

We’re seeking a number of experienced Large Loss Technicians to manage a portfolio of significant bodily injury claims (up to a value of £250k) to strengthen the technical expertise within our established Bodily Injury department. You’ll be joining an expanding Technical Claims Unit that is evolving to meet the increasing complexity of the motor bodily injury landscape. In this role, you will play a key part in enhancing our technical capability, contributing to the continued growth and development of a specialist unit that is central to our future claims strategy.

If you’re passionate about technical excellence and ready to be part of a growing specialist unit, we’d love to hear from you.

Job details – you’ll need to have demonstrable experience in:

• Managing your own portfolio of complex motor personal injury claims, typically valued up to £250k, working within agreed authority levels and business defined criteria to ensure consistent and effective decision making.
• Engaging and negotiating with a wide range of stakeholders to drive efficient and fair claim resolution. This includes customers, witnesses, insurers, solicitors, repairers, engineers, forensic accountants, investigators, medical agencies, police authorities and a multitude of other third parties.
• Supporting colleagues through technical coaching and guidance and acting as a technical referral point – providing coaching, mentoring and training to ensure our colleagues build confidence and capability in handling complex bodily injury claims.
• Conducting technical audits as required, accurately recording any findings and highlighting emerging trends or knowledge gaps.
• Identifying and preventing fraudulent activity, ensuring claims are handled with diligence and integrity.
• Participating in strategic projects aimed at enhancing our technical capability and ensuring the unit stays ahead of industry trends and best practice.

Essential skills/experience:

• Proven experience in handling high value motor bodily injury claims – with regular exposure to cases exceeding £150k-250k.
• Sound demonstrable technical knowledge of motor injury claims including liability, causation, quantum assessment, rehabilitation and litigation strategy.
• Sound understanding of legal frameworks, including the CPR, case law developments, Ogden principles and claims cost management.
• Experience of mentoring or coaching others, acting as a technical referral point or contributing to capability development.
• Experience of working with external suppliers such as solicitors, counsel, medical experts etc.
• Strong analytical capability – able to identify trends – alongside good computer literacy.

The interview process:

• Recruiter screening call.
• 1st stage technical test (virtual via Teams).
• 2nd interview with hiring team (virtual via Teams).

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably, we are unable to offer sponsorship for this role.

Benefits:

• Flexible working – we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing – we provide you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.