Insurance Claims Specialist - Intervention in Leicester

Location: Leicester (Hybrid) One day a week in the office

Working Hours: Rotational shift patterns. Shifts vary, MUST be available to work evenings and some weekends.

• Week 1: Mon: 11:30 - 19:30, Wed: 10:30 - 18:30, Thurs: 10:30 - 18:30, Fri: 10:30 - 18:30 - No weekends.
• Week 2: Mon: 13:00 - 20:30, Tues: 13:00 - 20:30, Wed: 13:00 - 20:30, Thurs: 13:00 - 20:30, Sat: 09:00 - 16:30, Sun: 10:00 - 17:00.
• Week 3: Mon: 10:30 - 18:30, Tues: 10:30 - 18:30, Fri: 13:00 - 20:30, Sat: 10:00 - 17:30, Sun: 10:00 - 17:00.

Welcome to Hastings Direct - Insurer Services. We are a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we have made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people.

Role overview: We have a fantastic opportunity for a passionate and dynamic Insurance Claims Specialist to join our Interventions team during a record breaking year, focusing on limiting our indemnity spend by working with their teams to further the success of attracting and managing Third Party customers with their insurance claim.

As an Insurance Claim Specialist within our Intervention Team you will support us in delivering excellent claim journeys to our Non-Fault Third Parties claiming through Hastings Direct. You will focus on supporting the team on becoming technically competent in their role and making intelligent commercial decisions.

Job details - you will need to have demonstrable experience in:

• Work collaboratively with the operational leadership team to review and monitor outcomes/KPIs using data to support improvement through technical development and insurance knowledge (creation of material and delivery).
• Identify technical knowledge needs/themes for individual colleagues when creating and delivering technical development.
• Be the referral and escalation point for colleagues (or suppliers where relevant) with technical queries.
• Support the technical lead to cultivate the right capability for their functions, including the delivery of new colleague training from the academy to developing individuals through the competency framework.
• Work collaboratively with team leaders to build technical capability across the teams and support CCL to develop a technical strategy for their functions.
• Utilise data gathered through audits, team leader coaching, and control reports to identify systemic/thematic development requirements and create/implement solutions.
• Ensure a strong understanding of market developments which may impact our intervention performance.
• Provide technical input to support the development of appropriate strategies to mitigate risks.

Essential skills we would love you to have:

• Strong problem-solving skills and effective communication with all stakeholders; comfortable in fast-paced environments and demonstrates proactive work style; detail-oriented and systematic in managing workload.
• Strategic thinker with the ability to set a vision for gaining and maintaining competitive advantage within a fast-paced environment; embraces learning and self-development with a high level of self-awareness and drive.
• Outcome-focused with a results-oriented and fast-paced approach, driving decision-making to achieve ambitious goals.
• Excellent coaching and mentoring skills.
• Possess the ability to influence those around you to make improvements in their performance by using tried and tested coaching methods.
• Ability to foster a 'can do' environment.

Optional skills that would help you settle into the role:

• Technical knowledge of Insurance Claims, particularly Third Party Claims and Intervention.
• A background or understanding of a sales environment, with a focus on attracting customers and providing excellent customer service.

The interview process: Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader

As a Disability Confident employer, we are committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment journey.

Benefits: In addition to a competitive salary you will also receive:

• Flexible working - we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you will find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you will be helping to drive our growth, so in return, we will give you all the support, training and development you need.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.