At a Glance
- Tasks: Manage home claims and deliver fair outcomes for customers.
- Company: Dynamic insurance company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, hybrid working, bonus potential, and 25 days holiday.
- Other info: Opportunities for career growth and ongoing training available.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Experience in home claims and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you confident in your communication skills, with strong active listening and the ability to engage a diverse range of customers both verbally and in writing? Can you bring your Home Claims experience to life by delivering fair, confident, and transparent support to every customer you speak with? If so, we’d love to hear from you!
Working Hours/ Shift Patterns: You will work 37.5 hours per week on a rotational shift pattern. This role includes working 2 weekends in every 4. If you work a weekend shift, you’ll get time off in the week.
Our opening hours: Monday to Friday 08:00 - 19:00 and Saturday 09:00 – 17:30.
Training: The main training period lasts for 3 weeks.
Salary: Competitive.
Location: This role can be based out of our Leicester or Bexhill office.
Your Role: The Technical Claims Handler plays a key role in delivering fair, accurate and customer-focused home claims outcomes. Reporting to the Home Claims Leader, you will manage a varied portfolio of claims within your authority limit, resolving them through desktop settlements or by liaising with suppliers. You will act as a reliable point of contact for customers throughout their claim journey, ensuring expectations are met and outcomes are fair. Alongside day-to-day case handling, you will support the leadership team by achieving SLAs by helping to manage caseload distribution.
- Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs.
- Act as a technical referral point for colleagues, suppliers, and internal stakeholders.
- Ensure claims are adequately reserved, loss-coded and managed effectively for accurate pricing and reserving.
- Maintain and navigate various system platforms (Fintech, GW, Respond).
- Achieve outcomes that position Hastings as a market-leading home claims handling function, as directed by the leadership team.
- Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.
- Handle and resolve complaints, including FOS referrals, and provide feedback to relevant parties as best practice.
- Ensure fair and reasonable customer expectations are met, providing fair outcomes. Challenge processes and procedures that do not meet these expectations.
- Complete company-mandated training and comply with FCA regulations.
- Ensure self and any direct reports achieve and demonstrate the required levels of competence.
What we’re looking for in a Technical Claims Handler:
- Experience in Home Claims notification and end-to-end case handling.
- Ability to communicate and collaborate effectively using MS teams and our in-house systems.
- Ability to develop, review and approve scopes of work. Ensuring scope deliverables and timelines are clearly defined.
- Compliance with consumer duty when advising customers, with the ability to relay technical context and rationale in a fair and transparent manner.
- Ability to work accurately and efficiently to meet SLAs including interpreting, tracking, and allocating incoming claims.
- Strong system skills, with the ability to navigate and update multiple platforms simultaneously with accuracy.
- Excellent written and verbal communication, with the ability to build strong relationships with colleagues, suppliers, and customers.
- A solid understanding of general insurance principles and claims processes.
What we offer: Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.
Benefits you’ll receive:
- Up to 5% annual discretionary Bonus
- Hybrid working (1 day per week in the office with the option to do more depending on your preference)
- A fantastic open plan modern office
- We promote a relaxed, friendly & diverse working environment
- 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
- 25 days holiday
Hybrid Technical Claims Handler employer: Hastings Direct
At Hastings, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Hybrid Technical Claims Handlers in Leicester and Bexhill. With a strong focus on employee development, we provide comprehensive training, opportunities for career progression, and a culture that values collaboration and innovation. Enjoy the benefits of hybrid working, a modern office space, and a diverse team that fosters a friendly atmosphere, making your work experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Technical Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hastings Direct). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hastings Direct. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Hybrid Technical Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hastings Direct.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hastings Direct. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hastings Direct
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hastings Direct to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hastings Direct, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hastings Direct's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
